G246SE3 - Customer Sr Manager - Cleared
Annapolis Junction, Maryland, United States
Applications have closed
NiSUS Technologies
- Lead a team of digital services engineers and administrators, providing guidance, mentorship, and support.
- Foster a culture of collaboration, innovation, and continuous improvement within the team.
- Oversee the end-to-end delivery and operational management of customer-facing enterprise IT services.
- Ensure service levels meet or exceed agreed-upon metrics and KPIs, addressing any deviations promptly.
- Develop and implement strategies to optimize service delivery, enhance efficiency, and improve customer satisfaction.
- Collaborate with stakeholders to align digital services with business objectives and technological advancements.
- Provide technical leadership in the design, implementation, and maintenance of IT services including VDI, desktop imaging, patching procedures, SharePoint solutions, web services, Active Directory, and Exchange.
- Stay abreast of industry trends and best practices to recommend and implement innovative solutions.
- Act as the primary point of contact for key customer engagements, ensuring clear communication and alignment of expectations.
- Proactively manage customer relationships, addressing feedback and resolving issues in a timely manner.
- Manage financial resources, including budget planning and cost control measures.
- Optimize resource allocation to maximize operational efficiency and service delivery excellence.
Requirements
TS/SCI with poly required
- High School/GED and 25 years of related experience
- Bachelor of Science may be substituted for 5 years of experience
- Ability to collaborate effectively across departments and with external stakeholders
- Customer focused and result oriented
- Demonstrated experience in team leadership, strategic planning, and project management
- Excellent communication and interpersonal skills
- Senior Level Management
- Strong analytical and problem-solving abilities, with a keen attention to detail
- Strong technical background with expertise in enterprise IT services
One of the Following Certifications Required:
- CCNA Security
- CySA+
- GICSP
- GSEC
- Security+
- CND
- SSCP
- CASP
- CCNP Security
- CISA
- CISSP
- GCED
- GCIH
- CCSP
Desired:
- Information Technology Infrastructure Library (ITIL) V3 knowledge
- PMP
Benefits
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Job stats:
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Category:
Leadership Jobs
Tags: Active Directory CASP+ CCNP CCSP CISA CISSP CND GCED GCIH GICSP GSEC ITIL KPIs SharePoint SSCP TS/SCI
Perks/benefits: 401(k) matching Health care Insurance
Region:
North America
Country:
United States
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