Compliance Oversight Analyst

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Compliance Oversight Analyst

Senior Analyst, GCCM Oversight - MPMS
Mastercard Prepaid Management Services (MPMS), in its capacity as Program Manager, is contractually responsible for the services it undertakes on behalf of its Prepaid Card Issuers and for ensuring they (and MPMS) remain compliant to regulatory requirements.

The compliance function is responsible for ensuring that the business adheres to all regulatory requirements, including anti-money laundering and sanction laws. This includes developing and implementing policies, systems and processes that meet both regulatory and internal standards, monitoring compliance and providing guidance to mitigate risks and maintain the integrity of the organization.

The role of GCCM Oversight analyst is required to oversee the functions and responsibilities that impact Compliance and Fraud owned policies and processes. This is a broad role, spanning a number of business areas including; Compliance operations, Fraud Operations, cardholder complaints and cardholder servicing.

Key Accountabilities
• Work cross-functionally to ensure that outsourced services are operating in line with contractual requirements and KPIs.
• Create and implement an oversight plan mapping out all touchpoints within the business where GCCM are connected, outlining KPIs and expected outcomes.
• Establish relationships with key points of contact to allow for regular communication and feedback.
• Design and adopt a clear reporting framework, providing monthly reporting to the MPMS Compliance senior managers and senior stakeholders within the business.
• Conduct periodic audits covering each GCCM business area that provides a service to MPMS.
• Define and establish an escalation matrix, outlining how issue resolution will be managed and escalated within the compliance function and wider MPMS business.
• Prepare and submit compliance reports to senior management within the compliance function, outlining performance and KPI adherence, as required.
• Ensure that Mastercard Prepaid Management Services continues to adhere to all relevant AML laws, regulations and internal policies.
• Step-in and assist with wider operational compliance tasks, as required from time to time.

Core Skills
• Communication Skills: Effective verbal and written communication skills to prepare clear and concise reports, interacting with various stakeholders within the business.
• Technical Proficiency: Ability to dissect and analyse information and present this in a digestible format for stakeholders at all levels.
• Leadership: Ability to drive and influence behavior and performance.
• Time Management: Efficiently managing own time and workload, prioritizing urgent matters appropriately.
• Critical Thinking: Strong problem-solving skills to evaluate complex scenarios and make informed decisions.
• Attention to Detail: Ability to review, scrutinize and rationalize output, identifying areas of concern.
• Knowledge of AML and understanding of AML laws, regulations and best-practice guidelines.
• Knowledge and understanding of prepaid card / electronic money products preferable.

Education And Skills (All About You)

• Bachelor’s degree required.
• Minimum 5 years of AML and Sanctions compliance experience in banking/financial operations.
• Strong skills with AML compliance program requirements and experience with program/project management and familiarity with FATF, FSA international standards, and practices and knowledge of banking/financial operations, transaction processing and/or payments-related industry experience is preferred
• Sound judgment with ability to build rapport at all levels, and in all business units; proven ability to persuade and drive results
• Proven ability to work independently in a fast-paced matrix environment or as a team player and function effectively in a dynamic, fast paced environment while handling multiple projects and consistently meeting deadlines
• Practical problem solver with demonstrated ability to partner effectively with others in handling complex and/or sensitive issues
• Certified Anti-Money Laundering Specialist (ACAMS) certification preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.