Evidence Technician

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for an Incident Response Evidence Tech to be a part of making this happen.  

The primary responsibility of this role will be to manage the life cycle of the physical property and evidentiary data while in the custody of Arctic Wolf. The Evidence Technician will ensure that customer data and equipment are maintained securely, and that data and equipment are properly returned to the owner or securely disposed of upon completion of a case.

About the Role

Your current role or experience indicates have relevant professional experience in information technology. You are a highly organized individual with attention to detail. You have excellent communication and documentation skills.

Responsibilities

• Inbound
  • Unbox collected client evidence drives
  • Remove labeling to protect privacy of the client and dispose of labels and associated documents
  • Fulfill chain of custody compliance needs
• Ingest
  • Work with the Digital Forensics & Incident Response team to determine appropriate data ingestion needs and priorities
  • Ensure that all property and data are properly labeled, and that the location of all property is properly catalogued and documented
  • Use CLI, Cyberduck, or other methods to upload data
  • Monitor in progress ingest projects
  • Troubleshoot storage device and ingestion issues
• Outbound Collection Kits
  • Create bootable drives for cases when needed
  • Label storage devices to effectively manage inventory and tracking
  • Build out hardware to spec such as QNAP units for collection needs
  • Create UPS labels and packaging to protect storage devices during shipment
  • Ensure shipments are sent in a timely manner
• Catalog Evidence
  • Store client evidence drives in secured storage cabinets
  • Ensure locations are kept up-to-date
• Off-boarding clients  
  • Manage the data return/destruction process including client outreach after incident response engagements are finished
  • Sync data between drives and the forensic share
  • Properly destroy and log necessary data drives

Qualifications

Required

• General IT experience such as helpdesk support, workstation configuration, contributing to or managing IT-related projects and/or processes, etc.
• Excellent organizational, documentation, written, and verbal communication skills
• Solid computing skills and knowledge
• Creative-thinking and problem-solving skills
• Ability to multi-task
• Valid Driver’s License and ability to drop off packages to a shipping vendor

Preferred

• Previous experience with CLI and Cyberduck
• Previous experience with property and/or evidence tracking systems

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Bonus or commission pay based on role 
• Flexible time off, paid volunteer days and paid parental leave 
• 401k match or RRSP
• Medical, Dental, and Vision insurance 
• Health Savings and Flexible Spending Agreement 
• Voluntary Legal Insurance 
• Training and career development programs 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.