Compliance Specialist

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

So, as Talkdesk grows and expands, market requirements around security and certifications increases and are more challenging. Therefore, to keep such pace, Talkdesk has the goal to continuously improve it’s security and use international certifications as best practice and as a baseline for those improvements. As part of the Information Security team, you will be facing several challenges, always supported by other team members and stakeholders. You will also have the opportunity to grow your knowledge and experience on several security frameworks and certifications.

Responsibilities:

• Assist in the maintenance and increase of scope of the Talkdesk Security, Privacy and Business Continuity management system (ISO 27001, ISO 27701, ISO 22301)
• Assist in the maintenance of other security certifications - mainly PCI DSS, SOC 2 
• Assist with the implementation of ISO9001 certification
• Assist with MS TEAMS Certification
• Participate in projects to implement other security, privacy or business continuity standards or frameworks
• Accompanying internal and external security and compliance audits 
• Develop and support specific metrics/KPIs

Requirements:

• Experience in implementing security standards such as ISO 27001
• ISO 27001 Lead Auditor/Implementer certification valued  
• ISO 22301 Lead Auditor/Implementer certification valued 
• Knowledge in ISO 22301, PCI DSS and ISO 27701
• Highly organized and methodical
• Risk based mindset
• Good analytical skills
• Adaptability to changing environments

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.