Sr. Director Fraud

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Payment Fraud Disruption

Job Description Senior Director

Payment Fraud Disruption – LAC Lead

Visa’s Payment Fraud Disruption team is dedicated to identifying and mitigating large-scale fraud attacks and data breaches across the payment’s ecosystem, promoting the safety and security of the Visa payments network. 

Position Summary

Visa is seeking a leader for the Payment Fraud Disruption (PFD) function in the Latin American and Caribbean (LAC) region. The function is responsible for taking an intelligence-led approach to combating and disrupting fraud in the LAC payments ecosystem. The lead will oversee strategic PFD initiatives and activities in the region, execute regional client and business engagements that drive Visa’s security strategy, and provide feedback and collaborate on the development of the global PFD strategy and roadmap.

Primary Responsibilities

• Act as resident Subject Matter Expert on fraud types, trends and emerging threats facing Visa and the payment industry and pursue related mitigation opportunities in the LAC market.
• Partner with Visa Cyber Security, Government Engagement, Risk Product, LAC Risk Teams, Account Executives, and Sales teams to communicate Visa’s mission through industry leading, valuable Risk Intelligence capabilities.
• Lead external compromise events by harnessing payment intelligence leads and fraud solutions to proactively identify and contain high-profile data breaches.
• Enable the delivery of fraud disruption capabilities at scale to Visa’s clients through Risk-as-a-Service initiative.
• Obtain regular feedback from key internal partners, particularly from Country Risk Managers, to identify common issues across markets and new opportunities to support clients and differentiate Visa from competitors.
• Advance Visa's position as a payment card industry thought leader by contributing to and promoting collaborative partnerships with key collaborators and through distribution of actionable intelligence, including compromised accounts.
• Partner with other key internal team members on the execution of Fraud Reporting & Control Program (FRECOP) aimed at improving fraud reporting in LAC and reducing local market fraud, chargebacks and data security risks.
• Provide visionary direction that incentivizes clients to accelerate remediation of breached entities through early adoption of compromise detection capabilities.
• Operationalize investigative procedures to evolve forensic investigations and reporting processes.
• Represent Visa and promote fraud disruption initiatives through industry outreach, reactive support, fraud analytics, best practices, and informational resources.
• Manage an exclusive portfolio of premier clients to ensure adherence to Visa’s What to Do if Compromise (WTDIC) requirements.
• Drive development of tools and capabilities owned by Payment Fraud Disruption team to drive client communication and ecosystem value- focusing on Visa’s tool’s as best-in-class leader.
• Participate in regulatory briefings and demonstrate baseline understanding of appropriate legal, PCI Data Security Standard (DSS) compliance, regulatory and privacy laws.

Secondary Responsibilities

• Prepare reports, briefings, and other written products for Executive Management.
• Serve as information ambassador in the management of team reporting as well as development of performance metrics to track and monitor compromise trends.
• Work in partnership with Regional Risk Officers to achieve market goals as part of Country Risk Scorecards.
• Identify emerging trends associated with security vulnerabilities and develop mitigation strategies to combat stakeholder risk.
• Collaborate with leading forensic firms to develop reporting mechanisms and cost-effective compromise solutions for small merchants.
• Decrease department’s reliance on financial institution reported compromise events by harnessing fraud analytics with payment intelligence to generate actionable leads.
• Foster internal and external stakeholder relationships through client engagement meetings, forums, industry partnerships and speaking opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership site), with a general guidepost of being in the office 50 percent or more of the time based on business needs.

Qualifications

Basic Qualifications
•12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
•10 years minimum as a payment risk and or cyber-security information security
•Superior knowledge of payment risk and cyber-security practices with direct experience in developing and implementing policies and risk frameworks
•Advanced knowledge of information security standards and best practices (e.g. PCI, EMV, NIST)
•Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise.
•Proven track record of leading teams to achieve and exceed established goals and objectives.
•Ability to keep pace with demands of business by anticipating problems, proffering appropriate solutions, and providing the leadership to effectively implement change.
•A clear record of critical thinking, sound judgment and superior problem solving. Strong execution skills, generate out-of-the-box solutions, manage ambiguity, and anticipate the impact of decisions initiatives.
•Self-driven with strong leadership skills, with demonstrated excellence in leading diverse teams in a global environment.
•Proficiency in English, Spanish and Portuguese.

Preferred Qualifications
•15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
•Undergraduate degree required, graduate degree in information technology, computer science or computer engineering preferred.
•Security certifications (CISSP, CEH, CHFI, SEC+, Net+)
•Expert knowledge in malware families and latest payment system attack trends
•Proven track record of successfully managing fraud operational risk programs within the payment industry and or regulatory environment.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.