Senior Manager, Access Quality Control Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You’ll join our Access Quality Control team reporting to the Senior Director, Service Request Management. As a Senior Manager, Access Quality Controls Management you will own and support delivery of access provision validation to Governance and Control, internal and external auditors. You will be working with the Access Security Administrators, applications SMEs and Business LOB teams in supporting the control through key access validation review. You will be accountable to reinforce established controls that they are operationally effective, provide support on our key regulations with governance, LOB partners on time-sensitive requests for audit (walkthroughs, artifacts), inquires and clarifications. You will be engaged on key business initiatives, conduct ongoing reviews for process improvements and lead the team in following best practices.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• Control, Risk, Governance management – Support controls and deliver on team’s regulatory/governance requirements with key focus on timeliness and quality. Ensure that access validation meets auditors, risk and compliance expectations. Continuously improve the efficiency and effectiveness of the control environment and key control processes. Understand RFI (Request for Information) during audit and control testing and lead the team to provide level of right information, accuracy, and adhere to strict timelines. Provide operational risk advice including proactive control to manage risk. Ensure senior management is kept apprised of the emerging risks by developing and recommending appropriate risk mitigation strategies.

• People Management – Provide leadership and effective management of direct reports to influence employee commitment to the organization by setting appropriate context for assigned work, building team & individual capabilities, managing performance with fair and accurate feedback and creating a positive work environment.

• Communication - Demonstrate clear, concise and influential written and verbal communication skills. Develop strong internal and external relationships through ongoing communication on progress of engagements and providing advice on risk, control and regulatory matters.

• Analytical & Tech Savvy. You understand various tools  (such as EGRC, MAP, ARS, ServiceNow). The knowledge of application Group provisioning such as COINS/ Transit/Profile/Operator is an asset.

 

Who you are

• You can demonstrate 3+ years’ experience in regulatory work, compliance, controls, and/or audit function within the financial services industry. Extensive knowledge of risk management principles, practices, policies, and procedures including audit and business controls.

• People leader You have 3+ years’ experience in people leadership role. You have experience coaching employees and driving successful team performance. You have experience developing and implementing strategic team goals.

• You’re a certified professional. Preferably, you have professional certification/designation (e.g. CISA, CISSP)

• You embrace and champion change - You'll continuously evolve your thinking and the way you work in order to deliver your best.

• You act like an owner - You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Applications Development, Business Requirements, Business Systems Analysis, Operational Efficiency, People Management, Service Delivery, Strategic Objectives, System Applications