Software Escalation Engineer
Newton, Massachusetts, United States
USD 95K-140K Senior-level Full Time
Tasks
- Analyze and troubleshoot customer issues
- Collaborate with developers support and customers
- Define and enhance proactive monitoring capabilities
- Drive support process improvements
- Monitor and improve system performance
- Provide technical feedback to internal teams
- Reproduce and resolve customer problems
- Support customer communication during critical incidents
- Write technical tutorials and articles
Perks/Benefits
Skills/Tech-stack
AWS | C# | Cause analysis | Cloud Computing | Customer support | Debugging | Problem Solving | Process Improvement | Root Cause Analysis | Root cause | Support process | Support process improvement | Technical documentation | Troubleshooting
Education
N/A
Roles
Regions
Countries
States
Cities
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