Senior Technical Support Engineer, Cortex XSIAM

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalisation and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

As a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.

Your Impact

• Provide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions.
• Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources.
• Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems.
• Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations.
• Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture.

Qualifications

Your Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Minimum of 5 to 8 years of experience in technical support or a similar role, with exposure to CyberSecurity Automation, architecture, and technologies such as XSOAR, EDR, and SIEM.
• In-depth understanding of QRadar and its integration with SOAR, EDR, and SIEM.
• Proficiency in scripting languages (Python, PowerShell, Linux CLI).
• Strong understanding of network protocols, firewalls, and security architectures.
• Experience in incident response and threat detection using SIEM tools.
• Ability to troubleshoot integration issues between SIEM and other security tools.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Nice-to-Have

• Experience with QRadar SIEM Integration.
• Familiarity with Sigma Rules and X-Force Threat Intelligence.
• Experience with dynamic playbooks and automated workflows in SOAR.
• Understanding of attack visualisation and automated alert management.
• Security certifications (CISSP, CISM, CompTIA Security+, CEH).

Additional Information

The Team

Our Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

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Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.