Director, Security Operations

Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
About the role The Director of Security Operations is responsible for overseeing the day-to-day operations of the Security Operations Center (SOC) and reports directly to the CISO. This role ensures that the SOC team effectively monitors, detects, and responds to security incidents, aligning all security operations with the organization’s security policies and objectives. The Director will lead a team of skilled security professionals, manage resources, and ensure the continuous improvement of security measures. This role may also involve supporting Tier 3 analysts during critical incidents.

Required Skills and Experience:

• Extensive Experience: 10+ years in a security operations role, with at least 3 years in a managerial position.
• Cybersecurity Expertise: Strong knowledge of cybersecurity principles, practices, and technologies.
• Incident Management: Proficiency in incident response, threat analysis, and vulnerability management.
• Technical Proficiency: Experience with SIEM (Security Information and Event Management) systems, MDR/XDR and other security tools.
• MSSP Management: Experience in managing third-party MSSP relationships, including contract negotiation, service level agreements (SLAs), and performance management.
• Leadership Skills: Excellent leadership, communication, and problem-solving skills.
• Certifications: Relevant certifications such as CISSP, CISM, or CISA are preferred.
• International Experience: Experience working with international businesses.
• Language Skills: Excellent verbal and written English skills.

Typical Tasks

• Team Oversight: Oversee and coordinate the SOC team’s activities.
• Policy Development: Develop and implement security policies, procedures, and protocols.
• Incident Management: Ensure timely detection, analysis, and response to security incidents, including support for Tier 3 analysts during critical incidents.
• Security Assessments: Conduct regular security assessments and audits.
• Reporting: Prepare and present security reports to senior management.
• Collaboration: Collaborate with other departments to ensure comprehensive security coverage.
• Continuous Learning: Stay updated with the latest security threats and mitigation strategies.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Certifications: Advanced certifications such as CISSP, CISM, or CISA.
• Management Experience: Proven experience in managing security operations teams.
• Analytical Skills: Strong analytical and decision-making abilities.

About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.