Technical Account Manager - Tokyo

Location: Japan (Tokyo)

Role Overview: 

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Responsibilities:

• Collection, analysis and change recommendations of configuration information. 
• Collection and analysis of customer network information. 
• Collection and analysis of packet trace information. 
• Recommend actions based on analysis. 
• Customer education (gaps in networking, product knowledge etc.).
• Installation and configuration assistance.
• Reproduction of customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects. 
• Conduct quarterly site visits for your managed accounts. 
• Develop best practice deployment and troubleshooting methodology documentation. 
• Analysis of support request, completion of requests for information and documentation.
• Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

Requirements:

• Minimum of 5 years of relevant professional experience preferably in the network industry. 
• Strong network security and routing experiences. 
• Scripting and Windows server app experience. 
• Exceptional customer service orientation and strong communications skills. 
• Proficient with MS Word, PowerPoint, and Excel. 
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• College degree and/or relevant experience.

Fortinet is an equal opportunity employer.
 
We will only notify shortlisted candidates.
 
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the agency free of any related fees/charges.

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Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.