Network Security Team Lead (Sofia)

Location: Must be based in Sofia, Bulgaria or willing to travel to our office in Sofia

Job type: Permanent Full-Time

About Us

Integrity360 is one of Europe’s leading cyber security specialists operating from office locations spread out across Europe, providing a comprehensive range of professional, support and managed cyber security services for our 300+ clients. With four top-class Security Operation Centers, we offer a complete end-to-end security services covering our clients’ security from every angle. Our services include Managed Security, Cyber Security Testing, Incident Response, Security Integration, PCI Compliance and Cyber Risk & Assurance services.

What sets Integrity360 apart is our excellent team of people that drive the business forward. The company was founded with a focus on technical expertise and that philosophy remains today. The skills and experience in our company are some of the greatest in the industry and clients remain with Integrity360 because they can rely on and trust us to go above and beyond to ensure their needs are met. Listed multiple times on Gartner Market Guides for Managed Security Services.

Job Role / Responsibilities

The successful candidate will be part of a dynamic support and managed service team working on multi-vendor environments. The team is the first point of contact offering remote technical security support and managed security services for a large client base. 

The successful candidate will have excellent analytical skills, will be encouraged to work on their own initiative as well as be an integral part of a dynamic team. This role requires you to grow and mentor a team of Security engineers, varying in levels of experience and to:

• Manage daily operational tasks
• Provide technical security support, advice and further analysis on the vendor products and technologies listed below for our customers infrastructure security needs.
• The provision of detailed and accurate guidance on the use of client products to support our customer base.
• Effectively interact with other members of the team to provide security solutions to technical issues.
• Act as a Trusted Advisor for some of our major customers and as a Subject Matter Expert for core vendor technologies.
• Apply understanding of client’s operations to enhance the sales process and effectively supports client opportunities contributing to proposals and account development
• Provide escalation and mentorship as a Team Lead, in the ongoing improvement and development of staff.
• Provide Incident management with regular updates in a timely efficient manor
• Lead problem management by identifying trends in product failures and reoccurring incidents.
• Responsible for the oversight of the delivery of complex changes for the managed services customer’s networks
• Support project on boarding
• Comply with Integrity360’s internal systems and procedures.
• Attend Service Review meetings presenting performance exception reports focusing on long term performance and adding value
• Managing multi-location team of 15+ L2/L3 network security engineers.
• Ensuring fair tasks assignments where people are assigned with the task as per their skills and personal development plans.
• Participating in recruitment process and perform technical evaluation of candidates.
• Following up on root cause analysis of major incidents and make sure proper preventative measures are implemented
• Ensure processes and SLAs are followed.
• Ensure best practices are being identified, documented and kept up to date by the team.
• Continuously identifying improvement and automation ideas and help bring them to implementation.
• Providing regular reports related to day-to-day operations to the Director.
• Acting as an interface between the team and higher management.
• Report on team Utilisation and KPI’s

Qualification

A degree in Computer Science or an equivalent discipline is preferable, but it is not a requirement, and applicants with a minimum of 5 years of relevant industry experience in an equivalent role will be given equal consideration. 

A strong knowledge of network infrastructure security on firewalls, routers, switches and the associated network protocols and concepts is required. Hands on experience with Checkpoint and Fortinet firewalls is a must

Five or more year’s proven experience gained in a technical support or Team Lead role in a corporate security support environment

Industry certification is an advantage in one or more of the following:

• Checkpoint CCSE
• Checkpoint CCSM
• Fortinet NSE 4-8
• F5 – 401
• Zscaler

What you will bring to our clients:

Ideally the candidate will have knowledge/experience in one or more of the following areas with an desire to grow, learn and develop with the Company;

• Detailed knowledge of Network Security
• Firewalls product experience across vendor products, such as: Checkpoint, Fortigate, Cisco ASA, Palo Alto
• Firewall UTM/Sandboxing/App Control experience in CheckPoint, FortiGate
• Routing/Switching/ Dynamic routing protocols (OSPF and BGP) – Cisco
• Content Delivery Systems - F5 LTM, GTM, Citrix Netscaler

• Content filtering – Zscaler, Forcepoint (Websense)
• Multifactor Authentication – RSA AM
• Web Application Firewall –F5 ASM
• IPSEC/SSL VPN: Ivanti Pulse Secure, F5 APM, CheckPoint,FortiGate, Netscaler Gateway
• Virtualization – IaaS on AWS, Azure
• Shell scripting or Development Experience (bash, python etc.)

    What you will bring to us:

• Competent English speaker

• Strong written and verbal communication skills.
• A strong customer/client focus, with a proven ability to manage expectations appropriately, to provide superior customer/client experience and build long-term relationships.
• Ability to mentor and train junior colleagues and act as an escalation point

• Ability to interact with personnel at all levels and across all business units within the organization and to comprehend business imperatives.

• Strong leadership abilities, with the capability to guide team members and to work with only minimal supervision.
• Can demonstrate consistency in their work attitude

Integrity360 Employee Benefits (Bulgaria) 

At Integrity360 we aim to reflect what’s important through the benefits we offer. We survey our people regularly and encourage discussions around these tops so we can understand what really makes a difference. Our benefits priorities are physical, mental, and financial wellbeing. 

Mental & Physical wellbeing benefits: 

• Premium private healthcare by Uniqa with extended coverages  
• Dental coverage, claim up to 400BGN/year 
• Optical coverage, claim up to 100BGN/year 
• Life insurance  
• MultiSport card fully covered 

Financial wellbeing: 

We guarantee that every employee will have their pay reviewed at least once every year, if not more regularly. We aim to pay within the market range for all roles and keep pace with inflation on average. 

What we offer: 

• Twice yearly salary reviews 

Other benefits include: 

• 4 days additional annual leave (24 in total). Option to carry over up to 12 days in the next year. 
• Our L&D program, we work with various platforms including Cybrary, Udemy, Preply, Pluralsight, Swift and HTB ensuring our people are up to date with their industry knowledge. Offering opportunities to further upskill and gain industry leading certifications.