Cyber Security Support Analyst (Remote Role)

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Diversity, Equity, and Inclusion, is simply who we are and what we do.

Our Public Sector Group is on the lookout for a dynamic Cyber Security Support Analyst to become a part of our team. This pivotal role involves providing remote support to our small business clients across the US and its territories, assisting them in evaluating their information security stance and addressing security concerns.

The Cyber Security Support Analyst should have a solid foundation in desktop, server, network, or security administration, coupled with a keen interest in learning new technologies. This will enable them to broaden their expertise and enhance their ability to support our clients effectively.

The candidate we’re seeking should have practical knowledge of Windows Server operating systems, Active Directory and Domain Services, firewall access control, Virtual Private Networks (VPN), and standard security controls and practices. This fully remote position may necessitate travel for conducting independent onsite assessments and supplementing our existing onsite assessment team as required, up to 25% of the time.

Key Responsibilities:

• Assessment Support
  • Schedule and perform vulnerability scans of client networks
  • Review and follow up on critical issues identified by assessments
  • Assist with support, maintenance and enhancement of scanning infrastructure
  • Independently research and recommend sound technical solutions to security issues and guide client onsite staff with implementation

• Technical Support
  • Monitor, perform and coordinate responses for support request with team members
  • Research solutions, review vendor and product documentation
  • Develop technical guidance to address common assessment findings
  • Interpret, understand and implement security policies and controls

• Assist with internal infrastructure support as skills permit
  • Utilize existing administrative skills and develop of new skills
  • Maintenance of Firewalls, Switches and Routers
  • Maintenance of VMware server with Windows and Linux virtual machines
  • Windows and Linux System Administration and troubleshooting
  • Monitor production environment performance, operations and backups

• Special project support
  • Assigned to leverage existing or develop new skills as needed
  • Learn to assess, interpret, document, and communicate findings and recommendation of client onsite and cloud computing environments

Basic Qualifications:

• Bachelor’s degree in Computer Science or related technical field.
• An additional 4 years of experience can be substituted for degree
• 6 years combined experience in at least two areas below is required:
  • Microsoft Windows Server, Active Directory, and application server administration
  • Microsoft 365 or Azure Cloud Services
  • Unix or Linux operating systems administration
  • Virtual server administration: VMWare or Windows Hyper-V preferred
  • Network administration of routers, firewalls and switches
  • General Network and System security, Information Assurance, or Cyber Security
  • Implementation of security standard for FISMA or industry compliance requirements
  • Desktop support, helpdesk, hardware or software management
  • Application programming, preferably with PHP, SQL, Java, other OOP languages

Professional Skills and Experience:

• Strong verbal and written communication skills
• Strong customer support skills
• Proficient with MS Office applications

Preferred Qualifications:

• Microsoft System Administration Certification(s)
• Microsoft 365 or Azure Cloud Certification(s)
• VMWare Certification(s)
• Cisco Certification(s)
• CompTIA Network+, Security+
• ISC2 or GIAC security certification

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$69,862.00 - $118,765.00

Nationwide Remote Office (US99)