3rd Line Engineer
Peterborough - GBR, United Kingdom
GBP 30K-31K (estimate) Mid-level Full Time
Tasks
- Collaborate with other teams
- Diagnose technical problems
- Escalate issues with vendors
- Escalate problem issues via problem management and incident management
- Investigate complex technical issues
- Join on call rota for out of hours support
- Maintain technical accreditations
- Manage scheduled tasks
- Provide end user technical solutions
- Provide solutions to critical issues
- Raise potential service issues to leadership
- Recommend and deploy changes via change management
- Resolve issues escalated from second line
- Respond to incidents
- Serve as technical escalation point
- Support projects and customer transitions
Perks/Benefits
- N/A
Skills/Tech-stack
ADFS | AWS IAM | AWS Security | AWS Security Hub | Access Management | Active Directory | Active Directory Connect | Amazon Backup | Amazon EC2 | Amazon EFS | Amazon VPC | Azure ANF | Azure Backup | Azure Entra | Azure Entra ID | Azure Security | Azure Security Center | Azure Site Recovery | Conditional Access | Elastic DR | EndPoint Manager | Entra ID | Exchange Online | ITIL | Identity and Access Management | Identity and access | MFA | Microsoft 365 | Microsoft Endpoint | Microsoft Endpoint Manager | Microsoft Exchange | Microsoft Exchange Online | Microsoft Teams | OneDrive | PTA | Route 53 | Security Center | Security Hub | Security and Compliance | Security clearance | SharePoint Online | Site Recovery | Virtual Machines | Virtual Network | WAP
Education
N/A
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