3rd Line Security Engineer
Tasks
- Act as contract operations SME
- Build PIR for incidents
- Conduct root cause analysis
- Contribute to new product launches and technical evaluations
- Maintain SLA compliance
- Manage customer onboarding
- Manage security infrastructure
- Own high priority incidents
- Perform IOS upgrades
- Provide Level 3 incident support
- Provide escalation support
- Provide leadership and mentoring for support staff
- Provide technical advisory for security services
- Serve as product security SME
- Support IPS and web application firewall policy management
- Support incident, problem, and change management
- Support vulnerability management
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Application Firewalls | BeyondTrust | Cisco ISE | CyberArk | F5 AFM | F5 ASM | F5 GTM | F5 LTM | F5 WAF | Firewalls | Forescout | ITIL | Identity and Access Management | Identity and access | Intrusion Prevention | Intrusion Prevention Systems | Load balancers | Netscaler | Okta | Policy Management | Prevention systems | Prisma Access | Remedy | SDWAN | ServiceNow | Vulnerability Management | Web Application | Web Application Firewalls | Zscaler
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