Technology and Cyber Issues Management Analyst

This role will support the ongoing operations of WTW Technology and Cyber Risk and Controls & Regulatory engagement function in:

Skills:

• Knowledge and experience of Governance, Risk and Controls framework and related processes.
• Experience of implementations using Agile approach and practices.
• Experience of technology and cyber risk and issue management.
• Experience and thorough understanding of technology and cyber controls.
• Knowledge and understanding of Information Security Frameworks and standards (FFIEC, NIST, ISO etc.)
• Ability to work as part of a team or solo.
• Excellent Communication skills, especially written English
• Detail-oriented and capable of delivering at a high level of accuracy.
• Experience of analyzing reporting submissions for completeness and accuracy and addressing areas of concern with contributors.
• Proven ability to priorities conflicting deadlines and priorities and respond quickly to changing priorities.
• Able to interpret & present data and information in the appropriate format for different audiences.
• Strong stakeholder management
• The ability to foster and grow relationships, constructive challenge and negotiation skills.
• Experience of working in a live operational environment with an understanding of the impact of policy adherence is desirable.
• Addressing and resolving issues coming from multiple sources in a consistent manner 
• Define a consistent process for effective issue identification, logging, analysis, prioritization, ownership, and close
• Consistent communication for ownership, status, resolution, reporting, and escalation
• Proactive and agile management of issues to resolution
• Identifying Technology/Security issues arising from projects/programs
• Develop and maintain Issue Management procedures

Support reporting capability for issues management to ensure adequate governance and oversight

Qualifications:

• Educated to degree level or equivalent. 
• Hold professional qualifications in a related subject for example, CRISC, CISSP, CISM, CISA
• 7 years + experience in technology role (with proven experience of active management of technology issues (for example, in projects, technical SME areas etc.). 
• Experience of working within a global financial organization  

Behaviors:

• Resourcefulness and organizational agility
• Global team player with good interpersonal and influencing skills.
• Conflict management resolution (options analysis)
• Customer focus, integrity and trust
• Personal learning & development
• Resourcefulness and organizational agility
• Global team player with good interpersonal and influencing skills.
• Conflict management resolution (options analysis)
• Customer focus, integrity and trust
• Personal learning & development