Network security Engineer

Network security Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

As part of Managed Services, you will be responsible to deliver agreed scope to assigned customer of HPE reporting at customer location.  The scope will include Management of Enterprise support which includes Linux, Windows, Storage, Backup, Virtualization, monitoring & ITSM Tools.  

Key Responsibilities:

• Account Management: Act as single point of contact for assigned customer to drive agreed deliverables with customer. Keep strong connect with customer in daily / weekly meeting to address customer concerns. Drive Scheduled weekly & monthly reviews covering all agreed deliverables.  Track MOM / Actionable till closure.
• Process Governance & Management: Understand customer ITSM Process & train team to follow process setup by customer.  Regular reviews to monitor process adherence.
• Team Management: Inspire, Motivate & Influence team to deliver desired results. Review team performance & share necessary feedback for improvement. Track & Manage attrition with central resourcing team.  
• Customer Success: Understand customer business drivers & help achieve customer their goals. Drive CX Survey to make customer promoter of HPE Services.
• Documentation: Create and maintain detailed technical & Process documentation related to agreed deliverables. Help customer in driving Maturity improvement program.
• Continuous Improvement: lead the team in CSI planning & driving key results to step up service levels delivered to customer. Identify areas for improvement in current processes and procedures and recommend solutions to enhance overall efficiency and customer satisfaction.
• Collaboration: Collaborate with L1 and L2 support teams to ensure a seamless flow of information and knowledge sharing. Work closely with cross-functional teams to address customer needs and contribute to the overall success of projects.

Operational Excellence:

• 6-7 Years of Proven experience in operations management of IT Infrastructure
• Should be well versed with ITIL process standards.
• Basic understanding of Windows, Virtualisation, Servers & Storage technologies
• Excellent leadership and team management skills.
• Exceptional problem-solving and analytical abilities.
• Effective communication and client relationship management skills.
• Knowledge of industry compliance and security standards.
• Results-oriented with a focus on continuous improvement.
• Ability to adapt to a fast-paced, evolving technological landscape.
• Drive Team of Technical engineers & SME's in different domain of Network, Server, Windows, Virtualization & etc
• Conduct weekly & monthly meetings with customer.
• Track MOM & share progressive updates to customer.
• Overall monitoring and management of the project for full period of contract.
• Quality service delivery to match the uptime / SLA.
• Team management and proactive response and immediate remedial measures.
• SLA Management, monthly Uptime reports, utilization reports & other agreed reporting management
• Preparation and submission of other MIS related work expected by customer.
• Co-ordinate with all Teams for follow-up for open tickets & activities.
• Resolving technical issues & lodge tickets with OEM, have follow-up for long pending calls.
• Identify and implement best practices / configurations on solutions in scope.

What you need to bring:

• Minimum qualification for Managed Service manager should be B.E / B. Tech. with 6-7 years’ experience.
• ITIL / PMP certification. Should have experience of handling IT Operations support with at least 40+ team members of different domains.  
• Technical Background & understanding of different technology domains e.g. Storage, Vmware & etc will be added advantage.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india

#servicesandsupport

Job:

Services

Job Level:

TCP_03

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.