Video Teleconference (VTC) Maintenance Technician and Mobile Device Manager

Description

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offer our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a skilled and experienced Video Teleconference (VTC) Maintenance Technician and Mobile Device Manager to provide implementation and operational support for computer-based audio/visual (A/V) systems. The role involves supporting six conference rooms capable of A/V transmission, with three rooms certified for classified VTC conferences using SecureView. Additionally, the position includes managing government-provided personal electronic devices (GPEDs) such as cell phones, mobile hotspots, and tablets.

Responsibilities:

• Provide technical support to identify, isolate, and remediate malfunctioning A/V equipment and systems (Crestron/Biamp), including microphones, speakers, displays, control systems, and associated cabling.
• Maintain a working knowledge of software-based VTC applications (e.g., MS Teams, GVS, Zoom, SecureView) approved for use by the customer.
• Configure and install patches and firmware updates to computer and A/V equipment assigned to each conference room.
• Perform daily conference room and VTC availability checks.
• Coordinate and schedule routine maintenance with vendors per maintenance agreements.
• Coordinate warranty repair and replacement items as needed.
• Monitor conference room calendars for priority or high-interest conferences and coordinate with conference points of contact (POCs) for on-hand support or training on VTC operation.
• Coordinate with the asset manager to ensure all equipment is accounted for and tracked, including codecs, microphones, assigned laptops, and cameras.
• Report missing or damaged equipment to the customer and asset manager.
• Establish and maintain accounts with mobile device management (MDM) tools (e.g., Pure Bred, COPE) within thirty days of appointment.
• Use approved MDM tools to maintain, track, provision, and deprovision assigned mobile devices.
• Assist computer users with application lockouts, device and password resets, publishing new and old certificates to GPEDs, and adding users to appropriate security and distribution groups.
• Track usage of GPEDs on cellular plans and recommend actions to adjust active inventory.
• Ensure all GPEDs are tracked within the current system of record (i.e., DPAS) in coordination with the asset manager.
• Provide Tier 1 and 1.5 support to ensure personal computers (PCs), laptops, and peripheral/network devices are fully functional and meet the standard desktop configuration (SDC).
• Assist customers with the use of standard software loads and commonly used commercial-off-the-shelf (COTS) software.
• Troubleshoot support issues from incoming calls, emails, and virtual Enterprise Service Desk tickets (vESD) or similar IT ticket tracking systems (Remedy and ServiceNow preferred).
• Provide client support for conferences/training sessions hosted outside the building.

Requirements

• DoD 8140 information assurance technical (IAT) Level II certification in CompTIA Security+ or higher-level (e.g., CISSP), current on appointment and maintained throughout the position’s tenure.
• At least two years experience supporting Crestron/Biamp VTC solutions and conference room operations.
• Current and active TS/SCI security clearance, maintained throughout the position tenure.
• Experience providing Tiers 1 and 1.5 support for PCs, laptops, and peripheral/network devices.
• Familiarity with PC and software configurations used by the customer and local primary subordinate units (PSUs).
• Ability to assist customers with standard software loads and COTS software.
• Experience using IT ticket tracking systems, preferably Remedy and ServiceNow.

Physical Position Requirements

• The candidate, with or without reasonable accommodation, must physically be able to operate test equipment, machinery, and AV equipment; requires frequent physical hand dexterity and repetitive movements; may require the use of power and/or hand tools; must be able to identify colors visually; lift heavy loads up to 50 lbs.; may require extended periods sitting, standing, crawling in tight spaces if needed for cable work; work at heights using ladders and scaffolding; and will be required to drive a motor vehicle.

If you have the required skills and experience, we encourage you to apply for this exciting opportunity to support our mission-critical operations.

As a federal contractor, Digital Consultants is an Equal Opportunity Employer, including individuals with disabilities and veterans. Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, veterans status, or any other protected characteristic.

We provide reasonable accommodation to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to recruiting@digitalconsultants.org or call 571-306-3444. Please provide your contact information and let us know how we can assist you.