Sr. Systems Administrator

US Citizenship Required

Highlights:

• The candidate would have the opportunity to gain experience supporting the FBI with the delivery of operations and maintenance support services for all aspects of the FBI’s Identity, Credential, and Access Management (ICAM) and Unified Communications (UC) portfolio and program. The FBI ICAM/UC portfolio and program is an organizational construct for managing an array of core material capabilities, solutions, and processes to enable FBI enterprise-wide digital identity, authentication, authorization, conditional access, and productivity cloud-based apps with cloud services, device management, and advanced security; to include email and communications platforms.
• The candidate would work within a team focused on operating, managing, maintaining and upgrading four enterprise network enclaves. Additional cloud-based, hybrid, disjointed, unconnected, and/or connected networks, systems, applications and/or capabilities that may be accessed/utilized by personnel that have access will also be part of the Team’s responsibility to operate, sustain and update.
• This position requires coordination with personnel working on other ICAM/UC teams and/or Call Orders/TOs/contracts to ensure the successful connectivity, integration and strategic alignment with the ICAM/UC system infrastructure.
• The candidate will ensure accurate and reliable IT capabilities that permit the efficient retrieval, sharing, use, and analysis of information across enterprise-wide ICAM and UC platforms that provide a trusted IT environment for the FBI and the efforts to protect the American People and uphold the Constitution of the United States.

Tasks:

The candidate will provide support to:

• Monitor, troubleshoot, operate, and maintain the FBI ICAM and UC system infrastructures
• Continuously monitor and track the ticket queue and troubleshoot, address issues, and resolve unplanned service interruptions
• Support, administer, maintain, and utilize ICAM/UC systems and applications, as required, to support the ICAM/UC portfolio and program
• Utilize FBI enterprise workflow applications/tools/ticketing systems, as required, to perform O&M support, including provisioning administration and support
• Support Agile process and perform as agile team members and participate in all standardized Release Planning, Scrum and/or reporting processes
• Analyze, author, and/or maintain O&M support services documentation including Standard Operating Procedures (SOPs), instructions, user guides, project plans, system documentation, technical documentation, configuration documentation, implementation/ install plans, enhancement documentation etc.
• Administer, maintain, operate and/or perform work in development/test labs in support of the ICAM/UC Program
• Develop and/or perform health checks, as needed and/or at the direction of the Government, to determine the status of the ICAM/UC system infrastructure
• Support monthly software, operating systems and other patch maintenance
• Comply with the FBI’s Change Management Policy and Procedures
• Support transition planning and transition activities for software and operating systems
• Support QA/QC activities
• Perform ICAM/UC system component and tool implementation
• Maintain Information Assurance (IA) C&A Process compliance for ICAM/UC system components
• Support system failover/COOP exercises that are coordinated by the FBI
• Provide metrics on system availability and use
• Provide Tier 1, 2 & 3 support
• Perform account management
• Support existing and future service level agreements
• Provide credentialing products, services, and capabilities (products) to FBI personnel/users

Functional Responsibilities:

• Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements.
• Performs software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
• Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
• Installs, configures, and supports systems, subsystems, components.
• Performs work in or on operations, networks, databases, or hardware.
• Understands all technical aspects of the system in detail including but not limited to software / database operation, hardware, system configurations, network architecture, system architecture, system interfaces, and protocols. Operational monitoring, maintenance, and troubleshooting.
• Maintains the system, network, hardware, and software.
• Monitors systems and network to ensure network availability to all system users and performs necessary maintenance to support network availability.
• Interfaces with engineering and program management. Interfaces with hardware and software vendors to obtain technical information and assistance.
• Plans, coordinates, and implements network security measures.
• Implements IA and information security activities and protocols.
• Defines and executes installation or tear down, start-up, testing, shutdown, and recovery processes for systems and components.
• Selected packaging / unpacking activities of equipment to facilitate installation or tear down.
• May supervise other support and client server specialists.

Required Qualifications:

• Education: Associate Degree or Technical School Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline
• 10 years experience (In absence of years of experience, certifications or past work may be used to show the level of experience needed to perform at this level)
• Knowledge and experience working with the following:
  • Identity Management, Governance, and Lifecycle Management
  • Authentication, Authorization, and Access Management
  • Directory Services Management
  • Federation Services and Trust Relationships
  • Endpoint Management
  • Public Key Infrastructure (PKI)/Credentialing Systems/Services
  • Information Protection (IP), Data Loss Prevention (DLP), Digital Rights Management (DRM), and/or Information Rights Management (IRM)
  • Endpoint Detection and Response and Identity Protection Support
  • Collaboration Services
  • Cloud-Based Productivity Services/Applications/Solutions
• Experience evaluating, engineering and maintaining enterprise Identity, Credential, and Access Management (ICAM) solutions that provide a trusted IT environment
• Experience administering the following components: Microsoft Exchange, Skype for Business, and Microsoft 365 (M365), to include support for the M365 E5 client service plan offering, which includes Exchange Online, Microsoft Teams, Outlook and OneDrive, as well as backend client support for the M365/Office 365 applications such as Word, Excel, PowerPoint, OneNote, and Access

Desired Qualifications:

• Previous experience working in/with FBI IT
• Previous FBI IT experience performing ICAM/UC system component and tool implementation
• Industry appliable certifications as they pertain to the position (Sec+, CISSP, CCNA, Oracle, MS SQL, etc.)

Position Type Shift Information:

• Day and Afternoon Shift options
  • Day Shift- 6:00am-2:00pm
  • Afternoon Shift- 10:00am-6:00pm
• Evenings- As required for emergency calls
• No shift differential
• 8 hours a day/ 40 hours a week

US Citizenship: US citizenship required

Clearance:  Current Top Secret required; TS/SCI with DOJ Poly preferred

Location:       Washington, DC

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor.