L3 Netsec Engineer
Telstra ICC Bangalore
Applications have closed
Telstra
Join Australia's largest mobile network, view our plans for NBN broadband internet, mobile phones, 5G & on demand streaming services.Employment Type
PermanentClosing Date
28 Aug 2024 11:59pmJob Title
L3 Netsec EngineerJob Summary
As an IT Technical Expert, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate or repair. You collaborate with stakeholders to ensure our platforms, devices, applications and systems are operating efficiently and delivering value to our customers.Job Description
Role purpose
The role of the Network Security Engineer is to support a wide range of network activities across multiple territories and time zones. This role sits within the Managed Services team. The candidate needs to have an appreciation for time-critical problem solving and non-movable project timeframes.
The successful candidate will be required to own the delivery, assurance and optimisation of network and security services for our customers and internal services. This includes managed firewalls, SD Wan and Secure Edge services.
How the role contributes to business strategy?
This role is a core contributor to Telstra’s managed service capability and should demonstrate technical expertise to assist the on-going support and growth of network technology. The successful candidate will have demonstratable experience of working in IT networking and security within a managed services environment.
The measurable deliverables and outcomes of this role
The successful candidate for this role needs to combine design, operation and support of networking and security systems and apply these to successful operating of complex technology platforms.
Role Context and overview
Key Responsibilities, Accountability Metrics, Decision Rights
Key Responsibilities
- Subject Matter Expert and technical escalation point for Network and Security services.
- Installation of network and security services as per Design documentation.
- Troubleshooting and resolution of network and security related Incidents
- Change and Service Request management.
- Design assistance and approval for managed network and security services.
- Liaise with customers and internal stakeholders.
- Ensure services are operated in accordance with security and compliancy regulations (including ISO 27001 and GDPR)
- Keep up to date with industry developments and help turn these into Telstra capabilities.
Key Accountability Metrics
- Build and manage highly available and secure networks and infrastructure services.
- Ensure documentation remains up-to-date and knowledge is transferred to relevant teams.
- Meet project budgets within expectations.
- Ensure Incidents, changes are requests are completed withing SLAs.
- Achieve positive feedback from internal and external clients and peers.
Key Decision Rights
- The role will have authority to approve designs and solutions from the Architect team.
- This role with have the authority to approve customer and internal change requests.
Key Relationships/ Interdependencies
Internal
- Global Service Desk
- Customer Success
- Enterprise Solutioning
- Enterprise Sales
External
- Customer base
- Suppliers and Vendors
Leadership capabilities
Skill/Technical Expertise
Proficiency
People Leadership
- Modelling a culture of collaboration and continuous learning to support development
- Coaching and develop team members to enable them to deliver high quality outcomes whilst providing support and feedback along the way.
- Building strong, trusting team relationships that enable a high performing team culture aligned to values to behaviors
- Complex solution design
- Critical Thinking
Medium / Some experience
Strategy and Development
- Develop / maintain strategic relationship across industry including vendors to understand Technology trends and industry directions. Utilise this knowledge to provide consulting to business, vendors and customers. Ensure consistent application of Telstra operating systems, policies and procedures for the business area.
Medium / Some experience of driving strategy
Key Skills/Technical Expertise
Skill/Technical Expertise
Proficiency
Investigating the needs of the end user
Empathising with the internal and external customer to develop a deep understanding of their needs, behaviours and goals and synthesising research to generate insights and recommendations
High
Designing Network & Security solutions
Assisting the architects to design resilient architecture suitable for specific customer requirements
Medium
Support
Installing, configuring, and supporting network and security equipment and resolving problems
High
Collaborating globally
Consistently delivering a simple and high-quality customer experience by collaborating and integrating with others from across our Enterprise
High
Stakeholder management
Identifying and managing key stakeholders to gain their support and deliver outcomes
Qualifications/Experiences
Essential
- 10 year’s plus experience in managing and delivering Firewall, SDWan and other network solutions including
- Palo, Fortinet, Checkpoint & Cisco firewalling
- Palo & Fortinet SDWan
- Palo Prisma services
- An understanding of ITIL
- Strong communication skills, able to explain technical solutions to both technical and nontechnical audiences.
- Excellent inter-personal skills
- Specific under-graduate qualifications i.e engineering, computer science
- Security and Firewall experience (mandatory)
- Policy management and configuration (mandatory)
- Routing / Switching technologies:
High desirable
- Network and Solution design experience
Certifications
- At least 1 public cloud certification (e.g. Microsoft Azure Fundamentals)
- At least 1 other technical/Vendor certification in relevant technologies (e.g. Palo PCNSE)
* Salary range is an estimate based on our InfoSec / Cybersecurity Salary Index 💰
Tags: Azure Cloud Computer Science Firewalls GDPR ISO 27001 ITIL Network security SLAs Strategy
Perks/benefits: Career development Team events
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