Security Operations Specialist

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.

4+ years of relevant work experience Security Operations Support. 

Operations and management of Identity access management solution, Firewall, F5, Servers (HPE, VEEAM), and certificate manager etc. 

Support customer during the emergency, service unavailability and outages (24*7). 

Supporting the customer for configuration management for the security products. 

• For one of the key functions of Managed Security Services (MSS) operations (Security Governance, Risk & Compliance Management, OMS security infrastructure management, Security Monitoring & Response Management)

• Independently works within broad guidelines and uses best practices and knowledge of the Managed Security Services function, within an overall MSS context.

• Works with substantial discretion and uses specialist knowledge, analytical skills, judgment and broad conceptual and practical experience to solve complex problems, both one-off and recurring, and to contribute to MS process and practice improvements.

• Takes responsibility for planning and executing (including through others) a complex problem resolution. Develops Methods of Procedure (MoPs) to be followed for performing specific, medium- to high-risk operations activities.

• Liaises, and takes leadership from an MSS real-time and day-to-day, end-to-end delivery perspective, with counterparts in other MS functions, in other Nokia services groups in customer's organization, on high impact individual or multiple recurrent incidents, or risks.

• Translates to the next level of detail global standardized procedures / checklists to specifics for an MSS customer.

• Takes responsibility for planning and executing (including through others) a complex problem resolution, configuration, or other change request. Develops Methods of Procedures (MoPs) to be followed for performing specific, medium- to high-risk operations activities.

• May act as leader for an MS functional team, coordinating and allocating work, coaching and providing on-the-job training to other team members, making recommendations in their formal performance assessment. May act as a "shift" leader of multiple functions.

• May play a key role in securing information systems. By monitoring, detecting, investigating, analyzing, and responding to security events, Security specialists protect systems from security risks, threats, and vulnerabilities.

 

• Good written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences at various hierarchical levels 

• Telecom security expertise: Good understanding of cyber security and cyber security products is required. 

• knowledge in identity access management, Firewalls and certificate manager tools. 

• Strong knowledge of cyber security domain and its sub domains. 

• Skill in (diagnosis, isolation, resolution action and ticket update) of incidents that are escalated by production support because they cannot be resolved. 

• Skill to Configuration and provisioning management for Security NE’s in the network operations functions 

• Skill in Scheduling and managing the implementation of changes in Security Nodes as per network configuration as per the change requests approved by the Change Management process 

• Skilled to Manage, configure and troubleshoot all type of network issues i.e. firewalls (Palo alto, Clavister & Fortinet), DNS (F5), Servers etc 

• Ability to Diagnostics and root cause analysis with Level 3 support on interfaces and/or network elements (IAM, NCLM, NCM, FW, DNS, SMC etc.). 

• Skilled to Perform Surveillance, KPI Monitoring, Incident Management and Change Management. 

• Handle inbound and outbound technical calls and provide the technical support Handling all domain and email troubleshooting and support 

• Follow-up the daily task with the team members and ensure that all incidents’ engagements updated correctly 

 

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer
 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.