Senior Director, Head of Security Operations (Information Security)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. 

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job Overview

The Head of Security Operations is ultimately responsible for providing oversight and day to day leadership for all security and IAM-related operational monitoring, incident response & management, SOC, threat intelligence and proactive cybersecurity operations. They will define and deliver a pragmatic strategy that delivers the highest levels of industrially robust security operations to Coupang, for both current and future state. They will pro-actively and effectively manage the third party managed service providing 1st, 2nd and 3rd level support, deliver a world class threat intelligence organization and ensure the introduction of and adherence to best in class incident management processes, policies and procedures and respond to any operational incidents in a timely manner.

Major Responsibilities & Objectives

Responsibilities will include, but not be limited to, the following: 

• Provide inspirational leadership to the Security Monitoring, Intelligence and Incident Management organization
• Responsible for the ongoing 24X7 operation of the function, ensuring the highest levels of service and responsiveness
• Implement a robust front-line security organization with appropriate
• policies, technology, processes and governance that ensures the greatest level of security while supporting overall business objectives
• Take the technical lead for security operations, building out and leading world class technical security operations capability
• Proactively manage the third party managed service for 1st, 2nd and 3rd level support
• Create a win-win relationship with robust policies, procedures, governance and process in place to ensure Coupang receives the best possible service
• Define and deliver a pragmatic strategy for the function focused on the current and future state of the organization, ensuring scalability
• Define and deliver a world class set of processes, policies and procedures to manage all security incidents quickly, efficiently and effectively
• Bring a greater level of innovation and strategic thinking to Security
• Monitoring, Intelligence and Incident Management with a focus on the practical application of leading edge technologies
• Manage senior level business relationships with regard to security technology, engineering and operations
• Define the organization structure for the function and build a world class team beneath you
• Leverage direct, matrixed and external resources to deliver successfully

Background & Experience

• Experience having led a Security Monitoring, Intelligence and Incident Management function within an organization of comparable scale and complexity
• A deep level of technical understanding and experience in the security space
• Experience leveraging a third party managed service in the context of a security operations function
• Has defined and delivered a world class security monitoring, threat intelligence and incident management strategy
• Proven track record of innovation in the security space
• Ability to build and lead a world class team in the security space
• International experience, ideally across Asia Pacific including Korea

• Bachelor/Masters/PhDs in Computer Science or Engineering, Engineering Management and/or Information Systems or a related field

Behaviors & Cultural Fit

• Autonomy to make decisions in a rapidly growing company

• Strong commercial mind-set
• A pragmatic mind-set and approach
• Inspirational leadership
• Strong influencing and network capability
• Deals well with ambiguity
• Comfortable getting into the detail
• Acts with pace and urgency
• Sees the bigger picture
• Keen customer focus
• Adaptable and flexible

Recruitment Process & Others

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.    
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 
• https://www.coupang.jobs/en/privacy-policy/

Document Return Policy 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.  

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.