Service Desk and SOC Analyst

Role: Service Desk and SOC Analyst (excellent growth opportunities)

Location: Based from our Belfast office. Monday to Friday, 37.5 hours a week.

Salary: £27,000 to £35,000 depending on skills & experience

Cybit

Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.

For the last 30 years, Cybit have been supporting businesses across the UK with all areas of IT consultancy, technical support and hosting; as well as having specialist Cyber Security and Data & Analytics arms to the business. Wherever our customers are on their IT roadmap, we can support them, from a simple IT review to a full cloud migration and ongoing infrastructure support.

We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner, Qlik Select Partner, Alteryx Premier Partner and more!

What you'll do

We are looking for a Tier 1 SOC Analyst to join our Security Operations Centre Team in Belfast. As a SOC Analyst, you will be assessing security systems, identifying, and patching vulnerabilities and improving overall cyber resilience across the company.

Applicants will need to possess a real passion for cyber security and hold a degree in an IT related field or equivalent.

This role offers fantastic opportunities for growth and development in a cutting edge and ambitious organisation!

We're looking for someone with

• Minimum one to two years previous experience working in a 1st/2nd line support role is preferable
• Knowledge of computer networks, operating systems, software, hardware and cyber security technologies such as network and application firewalls, host intrusion prevention and anti-virus
• Experience of SIEM technologies such as QRadar, Splunk or Microsoft Sentinel
• Knowledge of cyber security threats
• The ability to interpret technical data to non-technical staff
• Excellent communication skills, both verbal and written
• The ability to work well individually with minimal supervision, as well as part of a team.

Whilst the above provides an idea of the type of person we're looking for, we have exceptional training and support capabilities here at Cybit. So even if you don't meet every requirement, we'd still love to hear from you.

An idea of what the role involves

• Logging incidents/faults and prioritising tasks
• Reporting incidents and dealing with incident response in line with SLA's
• Providing a high level of customer service to customers via telephone, email, and customer portal.
• Gathering information from customers regarding their incidents and recording accurately on the Service Management tool.
• Prioritising incidents and requests ensuring they are resolved within Service Level commitments and escalating them to 2nd/3rd line when appropriate.
• Resolving incidents and requests in a logical and thorough approach.
• Completing backup and system checks.
• Using SIEM and UBA tools to track and analyse any potential cyber threats
• Performing security and risk analysis to pinpoint vulnerabilities
• Presenting improvement strategies to clients to improve company security
• Updating security systems regularly to avoid any potential cyberattacks
• Performing security audits
• Demonstrable documentation skills (reports, policies, procedures, workflows) as required 
• Occasional travel to client sites when needed  

Why join us

Keep developing

Be the best in the business by learning from the best in the business. With industry leading training, mentoring and development, our experts will share their deep sector knowledge and help you to build a career that counts. You'll have the opportunity to work with fantastic colleagues and customers,

Work with fantastic colleagues and customers

Come together to solve real-world challenges by creating easy to use, flexible solutions and services that make a real difference to our customers’ businesses.

National career, local touch

Our customers love our down to earth and friendly approach. It’s part of the reason we’re growing so quickly. So no matter how much we expand, or where in the UK you’re based, you’ll get the time and opportunity to really look after our customers.

Opportunity everywhere

We’re growing fast. Which means there’s plenty of room for career progression as we expand our teams and build new ones to take us to the next level.

People first, always

We never forget that our success is people-powered. So we’ll give you all the flexibility you need to work your way.

Celebrate difference

We come from all over the UK, from all sorts of backgrounds. Looking after each other is essential to our continued growth and success.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 36 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Company electric car scheme
• Cycle to work scheme
• Enhanced family leave
• Employee assistance programme
• Occupational sick pay.

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: Service Desk Analyst, SOC Analyst, Service Desk Engineer.