CSOC Team Lead

Job Description:

We are seeking an experienced and skilled Team Leader to join and lead our DETECT team responsible for overall monitoring of Intelcom’s environment. The ideal candidate will have a minimum of five years of experience performing various monitoring activities such as SOC monitoring, threat monitoring, attack surface management and vulnerability management.

The candidate must demonstrate leadership capabilities and a proven track record in defining playbooks and standard operating procedures. Experience with Sentinel and related Microsoft security suite is a plus.

The candidate must possess excellent writing and analytical skills, ensuring clear communication and effective incident management.

Responsibilities:

• Leadership and Team Management:
  • Lead and grow a team of cybersecurity analysts, providing mentorship and guidance.
  • Coordinate with other teams and stakeholders to ensure alignment of security operations with overall organizational goals.
  • Foster a collaborative and team culture.
• Security Monitoring and Analysis:
  • General cybersecurity monitoring of endpoints, servers and operational environment, cloud and on prem.
  • Vulnerability management and monitoring.
  • External attack surface monitoring and management.
  • Dark web monitoring.
  • Threat monitoring and management.
  • Analyze and define action plans to handle threats and vulnerabilities.
  • Develop and implement strategies to mitigate identified risks.
• Playbook and Process Development:
  • Define, develop, and maintain playbooks and standard operating procedures (SOPs).
  • Ensure playbooks and SOPs are up to date, comprehensive, and aligned with industry best practices.
• Incident Management:
  • Oversee the monitoring, detection, analysis of security incidents.
  • Participate to incident response efforts, ensuring timely and effective resolution.
  • Conduct post-incident analysis to identify root causes and improve response processes.
• Reporting and Documentation:
  • Produce clear and concise reports, metrics, and other documentation for various stakeholders.
  • Communicate security incidents and responses to senior management and other relevant parties.
  • Maintain accurate and comprehensive records of all security incidents and responses.
• Continuous Improvement:
  • Stay up to date with the latest cybersecurity threats, trends, and technologies.
  • Continuously assess and improve processes, tools, and capabilities.
  • Implement new technologies and methodologies to enhance team efficiency and effectiveness.

Qualifications:

• Minimum of 5 years of experience in a Security Operations Center (SOC) environment or similar experience.
• Relevant cybersecurity certification(s) is a plus.
• Proven experience in defining playbooks and standard operating procedures.
• Strong leadership, team management and team organization skills.
• Experience with Sentinel and Microsoft Defender suite is a plus.
• Excellent writing and analytical skills.
• Deep understanding of cybersecurity principles, threats, and incident response methodologies.
• Strong problem-solving skills and attention to detail.
• Bilingual (French/English)

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.