Program Manager

Our Business Unit, IDEMIA Public Security, is one of the leading global providers of biometric solutions that facilitate and secure movements, access, and protection.

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

• Manages the customer relation by being IDEMIA's primary point of contact for the customer
• Seeks pro-actively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
• Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process (DRIVE)
• Performs the tollgates reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifes issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management
• Reinforce and ensures adherence to contract terms and conditions
• Leads programs of high complexity (high complexity: TCV > 5M€, highly demanding new customer or customer know to be unreliable, new products, complex industrial organization)

Profile & Other Information

Qualifications:

• Education: Bachelor’s degree in Information Technology, Cybersecurity, Business Administration, or a related field. A master’s degree or relevant certifications (e.g., PMP, CISSP) is preferred.
• Experience: Minimum of 7 years of experience in program or project management, with at least 3 years in a cybersecurity-related role.
• Skills:
• Proven ability to manage large, complex projects with multiple stakeholders.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• In-depth knowledge of cybersecurity principles, practices, and standards.
• Experience working with public sector clients is highly desirable.
• Proficiency in project management software and tools.
• Languages: Fluency in Danish and English, both written and spoken.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com