Manager, Technical Engagements

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

We’re looking for a dynamic and results-driven manager to lead a team of expert, client-facing technical experts responsible for executing security testing programs for world-class organizations. HackerOne believes on-demand, preemptive security assessments, powered by global talent and powerful tools, will continue to thrive as a mission-critical component of the modern enterprise security posture. The Technical Engagement team mission is to deliver value at the highest standard of excellence, enabling customers to gain awareness and fix security issues as quickly as possible.

The Team Manager, Technical Engagements reports into the Sr. Director, Delivery Excellence within HackerOne’s Customer Success department. HackerOne Assessments, executed by the Delivery Excellence team, is the fastest growing product and business line.

• Upon starting, a team of several Technical Engagement Managers will report directly to you. You’ll spend time getting to know the team, the company department, and gain access to all of the tools you’ll need. In the following weeks, you’ll work closely with the Sr. Director, Delivery Excellence to shape strategic advancements for the Delivery Excellence department and work closely with other departments to execute on strategic improvements on the operational, go-to-market and product levels..

• Hire and directly manage a team of Technical Engagement Managers responsible for planning and delivering multiple security testing engagements concurrently.

• Create and instill a team culture focused on values of delivery excellence and operational scalability under a mantra of maintaining the highest ethical standards for security testing.

• Work with customers, security experts, and other internal stakeholders to continually refine delivery methodologies for securing testing engagements involving enterprise-level complexities.

• Hold yourself and the team accountable for quality, accuracy and value.

• Build career development plans with clear expectations of what’s required to achieve advancement toward desired career growth.

• Foster an environment in which each team member feels safe, accountable, empowered, motivated and confident to use good judgment to act with agency.

• Achieve company-defined objectives and key results relevant to the department, using them as foundational decisions-making compass.

• 3-5 years experience leading technical teams in information security, software engineering or information technology.

• Customer-facing experience with Enterprise clients. A high awareness of customer value and a career history of building trusted relationships.

• Excellent organizational, written and verbal communication skills. Ability to achieve the most in a fast-paced, ever-evolving environment within operational constraints.

• Strategically minded - able to balance and align the operational here-and-now with business objectives.

• Demonstrated success in building & managing globally distributed technical teams.

• Must be based remotely in US or Canada. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

• Familiarity with penetration testing, software development lifecycle (SDLC), and the digital security landscape.

• Experience with high-talent marketplaces or gig-economies (e.g., Upwork, Taskrabbit).

• Experience with any of the following tools with enterprise-level licenses and deep integrations: Gainsight, Salesforce, Slack, Monday, Freshservice.

Compensation Bands:
Tier Guide

Tier A

$144K – $155K • Offers Equity

Tier B

$130K – $155K • Offers Equity

Tier C

$122K – $153K • Offers Equity

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We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.