Engineer - Support Operations (SaaS Operations)

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.

WHAT YOU WILL BE DOING

• Responsible for managing, monitoring and optimizing cloud-based infrastructure, applications and services.
• Incident response: Troubleshoot and resolve customer incidents, ensuring minimal downtime. Collaborating with Engineering, Product and IGA Support Engineers to minimize downtime and maintain service quality.
• Cloud infrastructure management: Maintain cloud infrastructure, ensuring optimal performance, security and scalability on platforms such as AWS, Azure
• Configuration management: Manager infrastructure configurations and the changes to maintain consistency across environments.
• Performance Optimization: Identify and address performance bottlenecks, optimizing resource utilization for improved efficiency. Conduct regular performance analysis and implement enhancements to meet growing demands.
• Automation: Support development of automation scripts and tools to streamline and simplify repetitive tasks, improving efficiency and reducing human error.
• Documentation: Create and maintain knowledge base including comprehensive documentation of cloud infrastructure, configurations, processes and procedures to ensure knowledge sharing and team collaboration.

WHAT YOU BRING

• Years of Experience: 5-8 Years
Technical Skills:
• Must Have: Strong Experience in SaaS Operations. Kubernetes Operations. AWS / Azure Administration Linux VM, MySQL, Hands On experience in using monitoring tools (e.g., Prometheus, Grafana). Hands On experience in using Observability tools (e.g. Elastic APM, Datadog), Strong knowledge on Networks, Storage and Cloud to handle troubleshooting of SaaS operational issues.
• Nice to Have Proficiency in scripting languages (e.g., Python, Bash) and automation tools. Knowledge of ITIL processes. SAML, JSON, YAML

If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.