Head of Operations Resilience JGL14 Perm

• Full Time Permanent position
• Hybrid role based in our City Centre offices

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 

Further details on our benefits package can be accessed here Benefits (life-careers.com)
 

 

Role Overview

Reporting to the Chief Technology Risk & Information Security Officer (CTRISO), Europe, this is a leadership role within the European Technology Risk, Security & Operational Resilience Team which is a function of the Office of the CIO, Europe. This new role will take direct responsibility for defining and leading the implementation of effective Operational Resilience controls across the European Operation. This includes ensuring regulatory requirements, including pipeline regulations, are complied with across the European business and the internal procedures and controls and effective in managing Operational Resilience risk.  

Team Background

The role will lead a team to develop, implement and maintain first line Operational Resilience processes and capabilities to deliver the following: business continuity strategy and delivery, third party resilience.

The role will also act as the European SME on Operational Resilience, contributing to its further development at a Global level.

The role will lead a team and will involve significant senior relationship and stakeholder management across multiple lines of business in Europe and Lifeco.

What you will help us to achieve

• Work closely with the European Chief Risk Offices, Chief Information Officers and Business Operations Teams to direct the European strategy and operational resilience preparedness to meet its regulatory obligations. 
• Responsible for the provision of advice and monitoring compliance with relevant regulations related to Operational Resilience across the European segment, together with the assessment of International regulatory implications.
• Own the facilitation and coordination of Operational Resilience deliverables across the European Segment, including Crisis Management, Business Continuity Management and IT Resilience (IT DR), and the goal of developing and maintaining a higher level of risk maturity in these areas.
• Key contributor to the European Technology annual planning and budgeting process
• Lead and motivate a team, managing the performance and development of direct reports, ensuring alignment with the European Technology strategic direction. Ensures robust succession planning across the team and uses talent management strategies to build and retain capability
• Role model and support the broader leadership activities of the OCIO Risk & Security team, developing the ‘brand’ and highly engaged team recognised for its diligence, subject matter expertise and excellence in delivery.  Able to seamlessly deputise for the CTRISO as required
• Be a thought leader for technology and cyber security compliance, third-party risk and data governance across the European business segment, educating stakeholders including senior executive on complex topics, emerging trends and regulations

More specific responsibilities will include

• Experienced Risk and Compliance leader with diverse experience across operations, BCM, Crisis Management and Technology Resilience in a complex large organization across multiple geographies
  Experience of managing and responding to regulatory enquiries
• Deep knowledge of UK/European regulations around Operational Resilience and their application within a Technology environment including a good understanding of trends and regulatory focus across European regulators.
• Experience of supplier and third-party risk would be beneficial
• Strategic thinking and the ability to develop and implement a vision and future roadmap for the Operational Resilience function, and to present these to business executives and the Technology leadership
• Strong knowledge of top tier technologies and solutions which support Operational Resilience delivery
• Expert level leadership skills and competencies refined through experience operating at a senior level, leading teams of experts
• Ability to lead experienced practitioners with a diverse range of knowledge and capabilities to drive business success. Also the knowledge to assess skills gaps and develop staff to meet the target maturity levels.
• Proven leadership capability, with a track record of attracting and recruiting top talent, motivating teams, delegating effectively, celebrating diversity within, and driving performance; with a strong track record of developing others
• Ability to partner with and relationship manage senior business and technology leaders to connect technology and business goals and achieve successful customer and commercial outcomes
• The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results
• The ability to use a combination of logic, analysis, experience, wisdom to solve complex, difficult problems in a timely and innovative way
• Ability to simplify the message and articulate the key points so that senior business leaders can quickly understand the complexity to make decisions is vital to the success of this role 

What you will need to be successful in the role

IT related degree or similar

 

Background in IT control and process frameworks (eg. Cobit, RiskIT, ITIL, COSO).

 

Ideally certified in Risk and Information Systems Control (CRISC) certification or similar (eg CISM, CISA)

Key Competencies

Commercial AwarenessRisk and ControlDrive InnovationOutward FocusLead the Organisation ForwardExecute for ResultsFunctional & TechnicalBuild Collaborative Partnerships

 

About us
Canada Life Group is the top-level European holding company for the Great-West Lifeco Group’s European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man.

 
European Technology sits within Canada Life Group and encompasses the technology community across all European entities, Irish Life Group, Canada Life UK, Canada Life Europe, and Central Technology Services. European Technology supports the business strategy and collaboration of technology across all European divisions.

 

There are multiple IT units within European Technology, each of which has its own individual set of technology platforms. Central Technology Services (CTS) provides IT infrastructure and security operations services to Europe. 

The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.

 

Canada Life Group Services is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  

 

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

 

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.   

 

CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.