Manager, Product Security

Job Description

Zendesk is seeking an expert manager for our Infrastructure Security team under the Product Security umbrella. This role includes managing a team of passionate security engineers who operate infrastructure security tooling and processes. 

In this team, you can apply your technical expertise and leadership skills to guide and enable the team. You will provide coaching and mentorship to your team members, helping them grow their skills and impact. The team is planning, building and shipping infrastructure security prevention and detection tooling and processes, with a large influence on our Security Vulnerability Management program.

At Zendesk Security we believe that security is everyone’s responsibility and that security decisions should be simple. When our customers or employees face options, we strive to make the secure options the easiest way of achieving their goals.

On the Zendesk Product Security Team we implement tools and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide tools and programs to do so.

What you’ll do as a Product Security Manager, Infrastructure

• Secure large scale infrastructure environments with a risk based approach.

• Establish working relationships with engineering and security teams in order to partner to reduce overall risk to the environment.

• Conduct regular, open and committed 1:1s with your direct reports, coaching and mentoring them on their impact and skillset. 

• Operate the team’s day to day work and develop and own a long term strategy and direction for our infrastructure security program. 

• Help Zendesk maintain and increase its compliance profile.

• Help Zendesk integrate acquisitions effectively into our security controls.

• Partner with Zendesk Engineering through our Security Champions program to nurture a security culture and to help our engineers improve their security posture.

• Support incident response efforts as needed and work with teammates to investigate them.

• Work in a team-orientated, fast-paced, global, and flexible environment.

What you bring to the role

• At least 8 years of application and/or infrastructure security experience.

• At least 2 years of experience in a team leadership or management role.

• Operate a pragmatic approach to security where we balance our risk tolerance with security controls throughout our environment. 

• A team-first, collaborative approach.

• Experience securing complex, highly scaled systems. Methodical in identifying and decomposing security requirements and opportunities.

• You can explain security considerations well to others and just as important, actively listen to others ensuring a good discussion.

• Experience with agile development processes, working in a fast-paced environment with continuous integration and deployment.

• Excellent problem solving skills and self-motivated to learn and upskill regularly.

Nice to haves

• Experience working in global teams.

• Strong understanding of build and deployment tools.

• Experience securing large Amazon Web Service deployments.

• Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISM, CISSP, etc. are a plus.

Our awesome team

We are a global security team with members working around the world. Having team members that come from different cultures and backgrounds gives us a diversity of opinions and experience, enabling us to see problems from many different perspectives and design the best solutions. Some of us enjoy gardening and homebrewing, others play video games or prefer long hikes in nature, but we would really like to hear what you are passionate about - aside from security, of course!

We will be there to support your career development and chart a course for your future success at Zendesk. We try to empower our team members by supporting them when they need help, but avoiding taking over and micromanaging. The goal is to always be growing, as you will always be faced with new challenges and new opportunities to learn. Our Product Security team members are always learning and growing their capabilities and skill sets.

 

The Poland annualized base salary range for this position is zł304,000.00-zł455,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.