IT Operations Director

ABOUT US

Syniti is the enterprise data partner, empowering anyone who relies on data to make business-critical decisions by delivering data they can trust through a unique combination of intelligent software and experts who deeply understand the role of data in enterprise growth.

Trusted by the Fortune 2000, Syniti helps leading businesses reconfigure the role of enterprise data from afterthought to foundational first step; enabling them to unlock valuable insights that ignite growth, reduce risk, and expand their competitive advantage.

Syniti’s Data First philosophy and enterprise data management platform supports data migration, data quality, data replication, data matching, master data management, analytics, data governance, and data strategy in a single, unified solution.

As an innovative, global leader in Enterprise Data Management, the combination of our award-winning software platform and premier consultants creates a unique advantage for leading enterprises. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

The ROLE

The Director of IT Operations is responsible for the overall direction, management, uptime and technical oversight of the global Syniti IT operations team.  The successful candidate will be responsible for the enterprise environment including installation, configuration, documentation, upgrading, automation, governance (ITIL, etc) and technical support related to all areas of server software, hardware (desktop and server), network and security.  Director of IT Operations will be equally comfortable with on-premises and cloud technologies.  Embodying a data driven model they will monitor and analyze the enterprise environment to ensure a high level of performance, security, and integrity throughout, while abiding by industry, regional and corporate standards. The incumbent will also maintain relationships with internal and external customers using a high level of service, trust and security. The ability to quickly assess a need, propose/lead a project, implement with minimal supervision and work cooperatively and establish positive relationships with cross-functional teams and vendors is essential for the role.  The successful candidate will be a change agent within IT and the organization leading on compliance and governance.

WHAT YOU WILL DO

IT Operations

• Establish and maintain a customer-centric and global service-oriented culture for all operational, support and project responsibilities driven by data and KPI measurements.
• Ensure defined SLAs are met and a culture of continuous improvement is maintained across help desk, server uptime and network resiliency. 
• Control costs and resourcing for both operational activities and projects. 
• Administer and lead of Syniti Server Infrastructure components, including but not limited to:
  • Cloud infrastructures AWS/Azure
  • 0365 management
  • VMware technologies
  • Microsoft Windows Server and Active Directory environment
  • Linux technologies
  • Enterprise disaster recovery systems
  • Networking
  • Firewalls
• Monitor server and network infrastructure for performance, security, and integrity using industry standard utilities and monitoring tools.
• Perform information assurance activities: patching, scanning and documenting vulnerability remediation plans.
• Propose and implement automations within infrastructure that will reduce level of effort and improve services.
• Proactively manage resources and risks effectively preventing outages and unplanned resource needs.

Management

• Establish and maintain controls and adherence to policies within the organization through ITIL, SOC and ISO frameworks.
• Lead and participate in Change Control process particularly in release management.
• Manage help desk through key performance indicators and set client first mentality within the team.
• Provide leadership and guidance to plan, hire, coach, motivate, and lead the team to their optimum performance levels and career development.
• Document process and architecture narratives; documents, corrects and communicates any variances from defined standard; identifies and recommends material improvement opportunities to management.
• Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules and resource plans.
• Monitor trends, research and propose new solutions which would benefit the company.

Information Security

• Active member of the Cyber Security Steering Group for Syniti.
• Lead a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents. 
• Continual engagement and partnership with CISO to ensure highest possible protection to the organization.
• Ensure compliance with all Syniti, regulatory (in countries of operations) and industry standards.

• Assess risk, events and ensure best practices are utilized.
• Ensure compliance in staff education on Information Security Awareness.

WHAT IT TAKES

• Expert at implementing and maintaining highly available environments.
• Expert at designing, configuring, implementing and supporting enterprise level systems.
• Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.
• Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority tasks simultaneously.
• Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
• 5+ years of managing high performing teams
• Bachelor’s degree in IT or related discipline
• 5+ years’ experience installing, configuring, and supporting enterprise level Cisco networks in a distributed environment.
• Lean experience a plus
• IT Change Management process
• Minimum 10 years’ experience installing and supporting hardware, software and operating systems in an enterprise level Microsoft Windows Environment.
• 5+ years managing vendors and service providers delivering to stated objectives.

• Be fully aligned to the our core values: 

• Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have. 
• Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday. 
• Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day. 
• Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. #LI-DNI

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.