Project Manager, Technical Engagements

HackerOne is the global leader in human-powered security, harnessing the creativity of the world’s largest community of security researchers with cutting-edge AI to protect your digital assets. The HackerOne Platform combines the expertise of our elite community and the most up-to-date vulnerability database to pinpoint critical security flaws across your attack surface. Our integrated solutions, including bug bounty, pentesting, code security audits, spot checks, and AI red teaming, ensure continuous vulnerability discovery and management throughout the software development lifecycle. Trusted by industry leaders such as Coinbase, General Motors, GitHub, Goldman Sachs, Hyatt, PayPal, and the U.S. Department of Defense, HackerOne was named a Best Workplace for Innovators by Fast Company in 2023 and a Most Loved Workplace for Young Professionals in 2024.

We are seeking a highly organized and experienced Project Manager, Technical Engagements to join our dynamic team. This role will be responsible for overseeing the scheduling and coordination of hundreds of security assessments each year for our customers, ensuring that launch deadlines are met, information is complete and accurate, and security assessments are set up for optimal outcomes. This role is pivotal in maintaining the high standards our clients expect and will involve the development and enhancement of business tools to manage the scheduling process effectively, including capacity tracking.

The Project Manager, Technical Engagements reports into the Sr. Director, Delivery Excellence within HackerOne’s Customer Success department and works closely with Technical Engagement Managers responsible for the execution of security assessments and quality of results. HackerOne Assessments, executed by the Delivery Excellence team, is HackerOne’s fastest growing product and business line.

• Upon starting, you’ll work closely with the Sr. Director, Delivery Excellence to shape strategic advancements for the department to optimize scheduling and capacity functions, prioritize initiatives based on impact and effort, and design execution plans. 

• Within your first 3 months, you’ll support the execution of business strategies and collaborate with cross-department peers to assist in process and product improvements.

• Coordinate the scheduling of security assessments, ensuring that deadlines are met, client expectations are managed, and that information is accurately maintained during the pre-sales to post-sales transition.

• Work closely with the HackerOne Revenue team and customers to gather accurate and complete information necessary for scheduling and fulfillment.

• Coordinate with internal teams to align resources and manage project timelines effectively.

• Help design enhancements and utilization of business tools to improve the scheduling process.

• Ensure tools are capable of tracking capacity and optimizing resource allocation, relying on your judgment to refine tools that adapt to evolving business needs.

• Continuously refine and enhance tools to adapt to business needs and improve efficiency.

• Support process improvements and contribute to the establishment of best practices to enhance the efficiency and effectiveness of the scheduling process.

• Coordinate with customers to solidify launch dates, deadlines, and tentative timelines for unutilized services with unclear timelines.

• Generate and maintain reports on scheduling, capacity utilization, and project status. Including refinement and design of KPI metrics.

• Document processes and updates to ensure consistency and clarity across the team and cross-departments.

• Minimum of 5 years of experience in project management, with a focus on scheduling and coordination.

• Proven experience execution planning for concurrent client-facing projects with a strong emphasis on meeting tight deadlines.

• Proficiency in project management software and tools for scheduling and capacity tracking.

• Proven experience deriving quantifiable metrics from internal operations activities and subjective quality indicators, including creating data where they’re needed and don’t exist.

• Ability to work independently and as part of a team, with a proactive approach to problem-solving.

• Exceptional organizational skills and attention to detail.

• Excellent written and verbal communication skills.

• Must be based remotely in US. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

• A technical background or background in security is NOT a requirement but familiarity with penetration testing, software development lifecycle (SDLC), and/or the cybersecurity landscape is a plus.

• Experience building operational workstreams and reporting in Gainsight, Monday.com and/or Salesforce is a plus.

Compensation Bands:
Tier Guide

Tier A

$108K – $130K • Offers Equity

Tier B

$97K – $121K • Offers Equity

Tier C

$91K – $114K • Offers Equity

#LI-Remote

#LI-HM1

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.