Sales Engineer - Vancouver

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Location: Vancouver, BC

Position Summary:

Are you passionate about enabling enterprises with earlier detection, faster response, and reduced risk across their entire attack surface including endpoints, email, cloud, networks and more? Eager to showcase the value of XDR, ASRM, Zero Trust, AI to SecOps teams, incident responders and CISO’s?  We are too. The Trend Micro Canada Sales Engineering team is looking for someone technical who can empathize with customer’s security concerns, build ongoing technical relationships, and recommend tailored security solutions that fits their needs.

We want you to drive compelling demo’s and proof of concepts (PoC’s) showcasing our security automation capabilities, integration with third party services for optimization and helping the customer understand how to lower their time to understand, identify and contain threats. A strong passion for customer success is critical to the role and collaboration within a radial web organization.

Duties & Responsibilities:

• Ability to listen to customer problems, work with the sales team, and demonstrate a solution

• Provide Proof of Concept service to pre-sales clients and maintain an ongoing customer relationship

• Ongoing technical touchpoints/health checks with existing customers

• Driving Trend’s solution strategy and quickly embrace change

• Work in a fast-pace environment under minimal supervision

• Share best practices with other SE’s to enhance quality of service and efficiency

• Develop subject matter expertise in assigned solutions

• Willing to travel regionally for customers facing activities, as well as marketing and user group events

• Channel feature requests to Product Management to enhance Trend Micro products

• Deliver partner presentations, technical and/or marketing events and webinars etc.

Qualifications/Requirements:

• Computer Science degree or diploma or combination of education and pre-sales experience in Security Software and Systems

• Experience working with various Microsoft/Linux software and systems

• Solid multi-tasking, troubleshooting and problem resolution abilities

• Self-starter with the ability to quickly learn new concepts and technology using self-paced learning management platforms

• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

• Strong presentation skills

Relevant Work Experience:

• Knowledge of XDR, ASRM, Zero Trust framework, endpoint/cloud/network security, Intrusion Detection and Prevention, Data Loss Prevention, File Integrity Monitoring, Email and Web Security, integration with SOAR/SIEM/Syslog systems

• Understanding of MITRE Attack Framework and/or security operations center (SOC) functions

• Sales Engineering experience preferred (2-5 years)

• Experience with Infrastructure as Code (IaC) tools such as Cloud Formation, Terraform etc.

One or more of below certifications or training is desired:

• AWS / Microsoft Azure / Google Cloud Certifications

• ECIH – Certified Incident Handler

• CISSP – Certified Information Systems Security Professional

• Linux/Solaris/UNIX System Administration

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Group benefits program with health and dental coverage

• Telehealth Virtual Health Services

• Life Insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Critical Illness Insurance

• Mental Health Wellness Program

• Wellness Incentive Program

• Retirement Savings Programs with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work.

Trend Micro Canada has been recognized as one of the National Capital Region's Top Employers. If you're curious to learn more, click the link below to discover why joining Trend Micro could be the perfect career move for you: Trend Micro Top Employer

Be Passionate. Be Innovative. Be a Trender.

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.