Summer 2024 Cyber Security Intern

Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation. 

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities. 

Our Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

Job Title:  Cyber Security Intern

Location:  Remote/Virtual 

Your Role 

The Cyber Security Intern will be a vital part of our cybersecurity team, providing support in strengthening our organization's security posture and safeguarding critical data and systems. This internship offers the chance to collaborate with seasoned cybersecurity experts, gaining valuable exposure to security measures, incident response, and the latest cybersecurity practices. This is an individual contributor with the opportunity to actively engage in security assessments, threat analysis, and the implementation of security policies to protect our organization's digital assets in line with our commitment to data integrity and privacy.

Your Responsibilities 

• Assist in monitoring and analyzing security incidents and threats to our network and systems.
• Assist in the development of Cyber risk strategies, identity and access management programs, network security, Cyber security analytics, ethical hacking, cloud security, privacy & data protection, artificial intelligence, etc.
• Collaborate with the cybersecurity team to implement security measures and protocols.
• Conduct security assessments, vulnerability scans, and penetration testing.
• Participate in the development and enhancement of security policies and procedures.
• Assist in security awareness training and education programs for employees.
• Stay up-to-date with the latest cybersecurity trends, threats, and best practices.
• Provide support in incident response and resolution activities.

Your Background 

• Requires an educational background in Cyber Security or Information Technology or the desire to study this field in depth
• Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field
• A strong interest in and passion for cybersecurity
• Familiarity with basic cybersecurity concepts and technologies
• Willingness to learn and adapt to evolving security threats
• Strong written and verbal communication skills, with an attention to detail
• Excellent problem-solving and analytical skills
• Strong communication and teamwork abilities
• Knowledge of operating systems, network protocols, and security tools is a plus

Work Authorization:
 
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. 

Intradiem is an equal-opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.