Analyst – Threat Response, Analysis and Communication Center (Trac2)

Determined. Imaginative. Curious. If these are some of the ways you describe yourself — we want to learn more about you! At TC Energy, we are Energy Problem Solvers — passionate about transitioning North America to cleaner energy while meeting the energy demands of today and tomorrow. If that sounds like a challenge you want to help tackle, we want you to join our team! 

Posting Close Date: September 23, 2024

The Opportunity

We are expanding our presence in Calgary, AB and are looking for aTRAC2 Analyst. Reporting to the Manager, TRAC2, this position will support all Business Units and projects across TC Energy as it relates to the Physical Security Program. This role and team are critical to purposefully delivering a security program which includes leading the day-to-day monitoring and response to a diverse set of physical security systems.

The successful candidate will monitor and respond to physical security alarms in support of TC Energy operations.  You will work collaboratively with a team of Analysts within the security operations center to ensure procedures are in place to protect the safety of personnel, facilities and projects. 

 What you’ll do

• Work a 24/7 shift rotation, including evenings, weekends and holidays in a Control Room environment
• Monitor enterprise-wide physical security systems (to include access control, intrusion alarms, video surveillance, travel, and social media monitoring tools) and resolve accordingly
• Monitor and respond to security incidents and act as a single point of contact for TC Energy personnel regarding security related inquiries in a calm and professional manner
• Document and investigate incidents including preparing, researching, and reviewing daily shift reports
• Manage, triage and escalate technical issues related to physical security assets or resolve issues effectively and efficiently 
• Adhere to the incident management process and support the development of response procedures and documentation
• May be required to work additional shifts or provide additional support at short notice during major incidents or emergencies
• Support to Security system administrators and other Cross-Business Subject Matter Experts as required. 
• Work in a high-performance team environment
• Attend After Action Review sessions, (AARs), and provide direct and to the point opinion  

Minimum qualifications

• High School diploma or equivalency (GED)
• Demonstrated computer skills, able to learn and navigate new software programs easily
• Knowledge of emergency management systems
• Able to perform during high-stress events remaining calm and collected.  
• Easy going with an ability to demonstrate a service attitude 
• Consideration will be given to individuals with other combinations of educational and technical experience

Preferred qualifications

• Post-secondary degree or diploma in a related field/discipline
• 4 years’ experience in security operations, emergency dispatch center operations or a related corporate security role
• Security Industry certification or an equivalent emergency management / dispatch designation (or desire to obtain)
• Working knowledge of applicable standards, guidelines and industry best practices relating to security and TC business issues
• Proven experience with a diverse array of physical security technologies and platforms (video surveillance, access control, intrusion alarms, dispatch, incident management, travel security)
• Previous experience working in an 24/7 operations center, control room or 911 dispatch center
• Ability to travel throughout Canada and the US
• French or Spanish language skills would be an asset

Additional role requirements

• Have and maintain a valid driver's license and provide a driver's abstract for review
• Successfully complete a pre-employment background check including drug and alcohol testing

About our business

TC Energy is a leading energy infrastructure company in North America. We have three complementary businesses of natural gas pipelines, liquids (oil) pipelines, and power generation. Our operations span three countries, seven Canadian provinces, and 34 U.S. states. 

TC Energy is an equal opportunity employer.

Learn more

Visit us at TCEnergy.com and connect with us on our social media channels for our latest news, employee stories, community activities, and other updates.

Thank you for choosing TC Energy in your career search.

* Depending on qualifications, the successful candidate may be offered a position at a more appropriate level and/or ladder.

* Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

* All positions require background screening. Some require criminal and/or credit checks to comply with regulations.

* TC Energy is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting careers@tcenergy.com.