Community Manager, Cybersecurity Academy

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Company Overview 

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks.  

Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.  

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity. 

About This Role 

We are looking for an experienced online Community leader to help us accelerate and optimize our Proofpoint training and certification community. The Community Manager, Cybersecurity Academy will moderate Proofpoint’s online education forums, monitoring and moderating user-generated content to ensure that the online community is maintained as an effective education services forum, promoting engagement, knowledge sharing, and program participation. You will develop strong relationships with contributing customers and internal community members to promote active community engagement, and exchange of ideas and knowledge. The Community Manager will be an active member of Proofpoint’s Customer Success organization, working across CS, Marketing, and Sales teams to identify new and innovative ways to grow community participation, and intentionally craft a positive and productive learning community experience for our customers, partners, and prospects. Our goal is to build and support a whole generation of lifelong Proofpoint learners. 

Responsibilities 

Cybersecurity Academy Community Relationships 

• Curate an ongoing series of events designed to promote community engagement, study, and achievement focused on technical certification 

• Connect the right people to create dynamic and valuable conversations between community members 

• Reach out to new members and welcome them to the community. Give them the tools to be successful. 

• Recognize and reward excellent user behavior. 

• Join in conversations with students – customers, partners, employees and prospects 

• Incentivise advocacy of Proofpoint training through gamification and recognition 

• Develop and promote discounts & incentives for users through community forms & marketing 

• Create graduated or tiered levels of access to rewards/incentives, contingent on support of content development efforts 

• Intimately understand the dynamics, needs and priorities of the community members and be able to communicate those needs to internal stakeholders. 

• Become a key connector into content to ensure issue resolution and partnership with strategic users 

• Engage with engineering and content team to recommend feature enhancements to products based on user feedback 

Cybersecurity Academy Community Moderation  

• Moderate the community using the code of conduct and terms of use policies. 

• Monitor discussions and appropriately respond in a timely fashion, or ensure relevant responders are engaged to respond. 

• Alert appropriate staff as issues arise and work with staff to resolve issues. 

• Maintain a list of Knowledge Experts and who can be reached quickly to respond to specific questions. 

• Network with community members and identify community advocates. 

• Work behind the scenes to ensure engagement. 

• Intuitively recognize and respond immediately to destructive content and community behaviors. 

• Cultivate brand recognition for Proofpoint 

• Create user-centric strategies to increase engagement 

• Leverage data to measure engagement/feedback and satisfaction with Proofpoints products & enablement 

Reporting 

• Monitor community trends and be the voice of the customer to internal teams. Advise on potential opportunities or risks. 

• Use metrics and analysis to tell a story and suggest actionable responses.  

Content Management  

• Contribute to and maintain an updated editorial calendar.  

• Review and post user-created content. 

• Create written and visual content to engage community members. 

• Be the voice of the customer in internal communications. 

Requirements  

• Online community management experience, preferably in cyber-security related environment. 

• Ability to successfully navigate various technologies and adapt to an ever-changing environment. 

• Willing to dive in and do whatever it takes to get the job done. 

• Great written and verbal communication skills mandatory. Preference given to also having strong visual design skills. 

• Organized, ability to remain calm in the face of stress and crisis, and collaborative. 

Why Proofpoint 

Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products.  

We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.   

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!