Embedded Intelligence/ GSOC Program Manager

Company Description

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services.

The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Job Description

Sibylline is looking for an exceptional intelligence manager to join us in an embedded role within our Professional Services Client’s security team, based primarily in their Central London office. The embedded Program Manager will direct a global team of GSOC and regionally focused analysts as part of a tight-knit operation providing actionable intelligence and advice to decision makers. The role will be responsible for both the 24/7 and intelligence analysis components of the GSOC, supported by an Operations Supervisor who will predominantly focus on delivering the 24/7 monitoring component of the team. The embedded Program Manager will be the main point of contact for the Client lead and the conduit to Sibylline’s Embedded Operations team. 

The ideal candidate should have both intelligence (thematic/regional analysis and GSOC) and management experience, ideally both in a corporate setting. We are looking for excellent communication skills, strong experience in professional development and mentoring, project management skills and familiarity with client engagement. 

This is a fast-paced and varied role that must provide top quality support and guidance to our embedded staff. The successful candidate will lead a team who use the latest industry tools and practices to identify, analyse, and advise on a range of adverse conditions that could impact the client, including (not limited to): political and economic instability, social unrest, armed conflict, crime, terrorism, natural hazards, cyber threats, and reputational risks. The GSOC team plays a critical role in scanning the horizon, assessing the trajectory of global security risks, and identifying impacts to the client’s business, as well as responding to incidents and informing Client stakeholders and employees. The candidate will be responsible for developing, refining and delivering analysis products aligned to client requirements. 

The position requires core working hours (Monday – Friday), though there may be occasional need to work on weekends and bank holidays. The role is primarily office based, with some scope for hybrid working. The candidate must be a self-starter who can work independently and as part of a global team. The candidate will be managed by Sibylline’s Embedded Operations Team and report to the Client lead. 

Duties and Responsibilities  

• Overall responsibility for the intelligence output of the GSOC and regional analysts, including maintaining 24/7 coverage; 
• Support the teams delivery and continuous improvement of a global threat monitoring function through intelligence output;  
• Quickly build strong relationships with the client’s in-house security leadership to understand business requirements and set objectives for improving the quality of service; 
• Ensure quality assurance and refinement of analytical product suites that are timely, credible, and provide actionable insight to client stakeholders; 
• Coordinate with security verticals and managers to ensure effective liaison, communication and operational alignment; 
• Lead project and change management, adapting products and processes to the needs of the business; 
• Work with the client team to optimise processes and SOPs for delivering emergency notifications and assessments to internal customers;  
• Work flexibly to ensure that client intelligence requirements are met;  
• Facilitate the onboarding and offboarding of all Sibylline embedded analysts in coordination with client teams;  
• Conduct routine approvals as the line manager or 2-up for all Sibylline embeds on the account, while setting clear expectations for each individual on the account;  
• Respond to any training and development needs of the analysts, working with Sibylline’s in-house team to pull resources as necessary;  
• Identify opportunities for continual improvement in Sibylline’s delivery of premium staffing quality and client service, including responsiveness to new business requests;  
• Assist with the sharing of information and expertise across the global Sibylline network. Maintain a good understanding of tools and platforms, ensuring the team utilises these to full capacity. Conduct market research and analysis of tools and platforms.  
• Coordinate with security verticals and managers to ensure effective liaison, communication and operational alignment.  
• Lead project and change management, adapting products and processes to the needs of the business.  

Qualifications

Minimum  

• Bachelor’s degree in Security Studies, International Relations or related field; 
• Experience running a intelligence team, with a strong understanding of corporate risk management and reporting structures within large organisations; 
• Ability to prioritise, organise, delegate and follow-up on tasks, with a focus on strategic intelligence, monitoring of trends and horizon scanning; 
• At least 5-7+ years of relevant experience in private sector security, corporate intelligence and / or geopolitical analysis – within this at least 3-5 years of management experience; 
• Strong understanding of the consulting sector, particularly related to account development or program management in corporate security, investigations, intelligence, and/or risk management;  
• Excellent written and verbal presentation skills, with a strong intuition for client care and influencing senior stakeholders;  
• Commercially astute, pro-active, self-confident, and willing to take responsibility for unfamiliar problems and challenges;  
• Passion for mentoring and developing others;  
• Organized, methodical, and detail oriented in all aspects of work;  
• Able to maintain discretion and confidentiality managing sensitive client and employee issues;  
• Excellent time management skills, with the ability to multi-task and prioritize work;  
• Strong interpersonal skills and ability to quickly forge positive relationships with both external and internal stakeholders;  
• High level of competency with MS Office and Google Workspace tools. 

Preferred  

• Advanced (Master’s or above) degree in a relevant subject; 
• Foreign language skills; 
• Practical experience as an intelligence analyst or researcher in the corporate security sector;  
• Previous experience in a client-facing role in a commercial setting;  
• Previous experience managing larger, globally distributed teams; 
• Experience with mass notification systems, e.g. Everbridge; and 
• Experience supporting GSOC scheduling and shift work. 

Additional Information

Interview process: 

• Initial call with our Talent Acquisition team member
• Timed written assessment (arranged at the time that suits you) to test writing and analytical capability
• Panel interview with some of the team members and hiring managers at Sibylline

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.