Security Audit Operations Analyst

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description
Job Title: Security Audit Operations Analyst
Department & Team: Product Security
Reports to: Alex Collins
Location: Hungary (Flexible)

Summary:
We have an open position, within Genesys Cloud Product Security, and are seeking a candidate with security expertise, excellent communication skills, and the ability to manage multiple audit-related tasks.

Genesys is changing how businesses communicate with their customers using a micro-service architecture, based primarily on Java and Python, and hosted in AWS. It is the function of our team to keep our customer, company and employee data safe, and to prove it to third-party auditors.

Key Responsibilities:

Performance of security audits and testing and evaluates system security configurations to ensure efficacy and compliance with policies and procedures.

Performance of technical walkthroughs with external auditors, for in-scope controls and domains, giving detailed demonstrations and explanations of how we protect the data within our environment.

Regular communication with all Genesys business units, aiding Product Security to drive audit activities. These activities will include, but are not limited to: scheduling upcoming audits and performing gap assessments. Gathering and presenting evidence of implemented controls during fieldwork. Remediation of findings once an audit has concluded.

Assist in the development and execution of operational policies and appropriate standards.

Assist in the creation of team documentation and streamlining of internal processes.

Assist with the implementation of security solutions related to the protection of data within the cloud.

Support colleagues with day-to-day audit management tasks, as required.

Minimum Requirements:
• 2+ years of relevant professional experience
• Demonstrated understanding of AWS
• Understanding of security concepts related to SaaS solutions
• Demonstrated audit support experience
• Relevant experience related to any of the following is desirable: ISO 27001, 27017, 27018, HDS, ENS, HIPPA, SOC 2, IRAP, ISMAP, PCI DSS, HITRUST
• Experience using Excel, MS Word and PowerPoint is desirable
• Experience with Python or JavaScript is desirable

• Experience with Markdown, HTML or CSS is desirable

Desirable Skills:

• Eagerness to learn and grow in the role

• Good communication

• Strong multi-tasking and time-management skills

• Culture-building or strong teamwork

• Supporting junior colleagues
 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.