Product Security Architect

Job Description

Who we're looking for

Product Security at Zendesk is a globally distributed team of passionate, motivated and focused application security specialists. We understand how to build applications securely and enjoy crafting creative approaches to scale security either through automation, education or secure design. We develop and build processes and tools that allow us to make the right, secure decisions for our customers and bake security into our products. We partner with our engineers to prioritize security during the entire software development lifecycle and provide them the tools and programs to do so, including a mature bug bounty program, a vibrant Security Champions program, regular and in-depth security reviews, static/dynamic tooling, and vulnerability lifecycle management. If this sounds exciting, we have an opportunity for you, an architect, to join us.

What you'll be doing

• Partner with Zendesk Engineering early in the application development lifecycle to suggest secure designs and build secure solutions.

• Review projects to identify risks and suggest ways to manage those risks.

• Influence our partners to drive security control improvements throughout the product development lifecycle.

• Act as a mentor to other members of the Zendesk Security team.

• Work in a team-orientated, fast-paced, global, and flexible environment.

• Support the handling of critical customer security issues with speed and communication.

• Evaluate, implement and operationalise additional tooling as needed

What you bring to the role

Basic Qualifications:

• A team-first, collaborative approach.

• The ability to influence other teams without direct authority.

• Excellent problem-solving skills and self-motivation to learn and upskill regularly.

• Strong written and verbal communication skills to complete an abiltiy to work in a global, asynchronous manner.

• Ten years of experience in Security, with at least five years supporting software development.

• Knowledge of modern web application technologies including their security threats and vulnerabilities.

• Programming experience involving real world development. The choice of language is up to you.

• Experience with agile development processes while collaborating in a fast-paced environment with continuous integration and deployment.

• Strong understanding of AWS products and services, their unique risks, and how to address those risks.

• Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately

Preferred Qualifications:

• AWS certifications or other cloud based certifications

• Security certifications such as SABSA, CISSP, GSEC, GWEB, GPEN, GWAPT, GSEC, OSCP, etc.

• Experience with Google Cloud Platform.

• CVE’s, participation in bug bounties or security competitions.

• Involvement in local or regional security user groups or conferences

Where We Work:

In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

Perks include 4 months gender-neutral parental leave, corporate hospital cover, long term incentives and flexible working hours. Social responsibility is something we believe in, and we regularly volunteer with our community partners with the full support of the company.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.