Cybersecurity Senior Analyst

Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks® Taegis™, a SaaS-based, open XDR platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

As we serve a global customer base and our mission is to secure human progress, the security expertise is essential to our business, that’s why we seek out the industry’s passionate and brightest minds to assess and understand the sense of urgency of the threat and to apply that research and experience across our operations, enhancing the security posture of the organizations that we are protecting. 

“For us, mission really matters. So, if you want to work somewhere where you know that what you’re doing is making the world a safer place and if you want to be a part of the team of heroes that save those organizations, or frankly, prevent those cyberattacks from happening in the first place, I think the interest in this as a career path really starts to get a little more exciting” - CEO, Wendy K. Thomas 

Role Overview 

Be part of an exciting team that deals with bleeding-edge information security attacks, malware infections, and incident response situations on a daily basis. Protecting our clients from threat actors attempting to compromise their environments. 

Working as a Cyber Security analysts in a security operations center environment with other security and networking professionals, you will extend your currently existing network and endpoint security investigation analysis skillset through identification, assessment, review and authoring of incident reports in a variety of client environments. You will actively investigate threat actor activity, malware infections, living off the land attacks, as well as a variety of other security incidents and provide clients with the impact of the threat, your assessment of the incident, as well as recommendations. 

Role Responsibilities  

• In this position you will be responsible for monitoring and investigating IT security alerts, determining the source of the threat, the extent to which client assets have been compromised and making recommendations for remediation. 

• Perform analysis of security events from multiple sources including but not limited to events from  endpoint detection tools, network and host-based IDS, firewall logs, system logs (Unix & Windows), mainframes, mid-range, applications, and databases. 

• Interface with clients via chat, tickets, phone calls  to address their issues, concerns, and questions, and drive to satisfactory closure any issues that impact the service and its value 

Requirements 

Experience, Skills and Abilities 

• Experience: 

• Previous experience in raw log files review, data correlation, and analysis (e.g., firewalls logs, network flows, intrusion detection systems, system logs).

• Awareness of Information Security concepts (malware, emerging threats, attacks, and vulnerability management).  

• Previous customer support experience including the resolution of customer escalations, incident handling and reporting 

• Skills and/or abilities required to perform the essential functions of the job 

• Good technical communication skills, both written and verbal 

• Excellent problem-solving skills that would allow for the ability to diagnose and troubleshoot technical issues 

• Client-focused with a passion for delivering service excellence 

• Sense of urgency and ability to work under pressure 

• Possess high standard of integrity and confidentiality   

Education/Experience 

• 1-3 years of work experience in Experience in adjacent areas (Security Operations Center, Network Operations Center, System Administrator, Platform/Tool Support Engineer, IT Helpdesk support). 

Preferred Certifications 

• One or more Industry certification from vendors such as: ISC2, GIAC, EC-Council, Cisco, Juniper, CompTIA, ITIL, Unix, Microsoft, Oracle, etc. 

Language 

• English - Very strong verbal and written skills 

Work schedule  

•  working in 12 hrs. shifts (day/night) or 10 hrs. shifts 

Secureworks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.