Engineering Manager, Incident Response

At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft Security designs and builds Lyft's security architecture, consults with other teams as they build and launch new products and features, proactively plans for the unexpected, and responds to incidents that occur. Our work affects the entire company and takes place at all levels of the stack, from infrastructure to web application security, as well as mobile apps, IT, bikes, scooters, and autonomous vehicles. We try to approach security from a software engineering standpoint. We believe in scaling security through automation and tooling and we ship frequently. Check out our blog posts at https://eng.lyft.com/tagged/security to learn more about some of the things we’ve built.

Security Incident Response quickly responds to and investigates security alerts and threats affecting Lyft services and infrastructure. 

We are seeking a highly skilled and motivated Engineering Manager to lead our Incident Response Team. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for ensuring the reliability and security of our systems. As the Engineering Manager for the Incident Response Team, you will be responsible for managing a team of engineers dedicated to identifying, responding to, and mitigating incidents that impact our services.

You will lead a team that is inclusive, helpful, and has a strong sense of ownership for the things they help protect. The team looks to their manager for organizational transparency, process improvements, career development, mentorship, and honest feedback.

• Lead, mentor, and grow a team of incident response engineers. Foster a culture of collaboration, continuous improvement, and excellence. Help develop their careers and assign them to projects tailored to their skill levels, personalities, work styles, and professional goals
• Oversee the identification, investigation, and resolution of incidents. Ensure timely and effective response to incidents to minimize impact on services.
• Develop and implement processes and tools to improve incident detection, response, and resolution. Continuously evaluate and enhance incident response procedures.
• Work closely with other engineering teams, security teams, and stakeholders to ensure effective communication and coordination during incidents.
• Provide training and development opportunities for team members to enhance their skills and knowledge in incident response and related areas.
• Maintain and report on key metrics related to incident response performance. Provide regular updates to senior management on the status of incidents and response efforts.
• Manage the on-call rotation for the incident response team. Ensure that the team is adequately staffed and prepared to respond to incidents at all times.
• Provide continuous feedback, address underperformance, and recognize the individual strengths and contributions of your team members
• Create plans for prioritizing technical and resourcing challenges in your organization
• Work closely with the Lyft recruiting team to hire high potential candidates from diverse backgrounds

• Significant past experience in incident response including tools, technologies and frameworks. 
• Proven experience in leading and managing security teams. Ability to inspire and motivate team members.
• Strong technical background with experience in threat hunting, security alert handling/management, security operations, and/or related fields.
• Excellent analytical and problem-solving skills. Ability to quickly assess situations and make informed decisions under pressure.
• Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.
• Experience in developing and implementing processes and procedures to improve operational efficiency and effectiveness.
• Knowledge of security best practices and frameworks.
• Ability to manage multiple tasks and priorities
• Ability to work independently with minimal supervision
• Experience guiding teams through planning, prioritization, and execution of work

This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

Please submit your resume in English.