IT Service Management Officer

Make an impact with NTT DATA
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Your day at NTT DATA

The Business Analyst is a seasoned subject matter expert, responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

This role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

What you'll be doing

Key Roles and Responsibilities:

IT Compliance Management

• Develop, implement, and maintain IT compliance policies and procedures.
• Conduct regular audits and assessments to ensure compliance with industry standards and regulatory requirements.
• Coordinate with internal and external auditors to facilitate audits and address any findings.

Cybersecurity Management

• Oversee the implementation and maintenance of cybersecurity measures to protect organizational data and systems.
• Monitor and assess potential security threats and vulnerabilities, taking proactive measures to mitigate risks.
• Develop and deliver cybersecurity awareness training to staff.

User and Stakeholder Management

• Serve as the primary point of contact for user and stakeholder inquiries related to IT services.
• Foster positive relationships with stakeholders, ensuring their needs and expectations are met.
• Collaborate with cross-functional teams to align IT services with business objectives.

Service Delivery Standards

• Ensure the consistent delivery of high-quality IT services in line with established standards and best practices.
• Monitor service performance metrics and implement improvements to enhance service delivery.
• Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs).

Change Request Management

• Facilitate requirements gathering sessions, workshops and interviews to understand and translate ongoing business needs into functional specs.
• Coordinate with relevant teams to ensure changes are executed smoothly and with minimal disruption to services.
• Maintain accurate records of change requests and their outcomes.

Knowledge, Skills and Attributes:

• In-depth understanding of IT compliance frameworks, such as GDPR, HIPAA, ISO/IEC 27001, etc. Previous experience with public sector compliance is a plus.
• Strong knowledge of cybersecurity principles and practices.
• Excellent communication and interpersonal skills, with the ability to engage effectively with users and stakeholders.
• Proficiency in IT service management tools and methodologies.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Academic Qualifications and Certifications:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
• Professional certifications such as ITIL, CISA, CISSP, or similar are highly desirable.
• Additional certifications in compliance, cybersecurity or business analysis are advantageous.
   

Required Experience:

• A minimum of 3 years of experience in IT compliance, cybersecurity, or a related field, preferably within a mid to large-sized public sector organization.
• Proven experience in managing IT service delivery and change requests.
• Experience working with cross-functional teams and managing stakeholder relationships.
• Demonstrated success in implementing and maintaining IT compliance and cybersecurity measures

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.