Information Security Compliance Analyst

About us

Fenergo exists for one reason and that is to better enable financial institutions to onboard and service their customers digitally, safely, and compliantly. One very simple reason for being. And there are 850 of us at Fenergo who wake up every day thinking about how to improve the customer onboarding experience through technology. And we are the best in the world at it. Which is why we count 32 of the top 50 financial institutions amongst our customers. It is also why we are consistently ranked as #1 in Customer Lifecycle Management and why we count some of the world’s top companies as our technology partners, Salesforce, IBM, PWC, Accenture, DXC to name but a few. French and UK private equity firms have recently acquired a majority stake in Fenergo, valuing the business at over $1bn, and are looking to scale the business globally. Headquartered in Dublin, Ireland, Fenergo has offices in North America (Boston, New York and Toronto), UK (London), Spain (Madrid), Poland (Wroclaw), Asia Pacific (Sydney, Melbourne, Singapore, Hong Kong and Tokyo) and UAE (Dubai).

The Information Security Compliance Analyst will work within the Information Security Compliance Team, supporting responses to security compliance related questions from prospects and customers. The successful candidate will collaborate with internal information security, privacy and risk teams to compose answers, build customer trust, and demonstrate that our security and compliance controls are maintained at the highest level. Candidates should be familiar with cybersecurity and compliance frameworks such as ISO/IEC 27001 and SSAE 18 SOC. 

Responsibilities 

• Respond to Information Requests: Address inquiries from internal teams regarding compliance and security matters.  

• Answer Customers and Prospects Detailed Questionnaires: Provide detailed responses to questionnaires or one-off questions from customers and prospects. 

• Maintain a System Queue: Manage a queue of cases for each customer and prospect query to ensure timely responses.  

• Prepare Weekly Reporting Dashboards: Track and analyze relevant data to inform stakeholders. 

• Collaborate with Information Security Subject Matter Experts: Work with Information Security Subject Matter Experts to update an enterprise repository of security and compliance related information. 

• Assist with the Trust Site Maintenance: Support the maintenance and development of the organization's Information Security & Compliance Trust site to ensure up-to-date information is available.  

• Support Audit Evidence Collection: Aid the Information Security Compliance Team with audit evidence collecti

Requirements

• Demonstrate knowledge of information security compliance requirements for SaaS environments. 

• Demonstrate knowledge of compliance programs such as ISO/IEC 27001 and SSAE 18 SOC. 

• Demonstrate knowledge in the provision of customer assurance. 

• Proficiency in both verbal and written English 

• Self-motivated, able to define your workload, and report accordingly. 

• Detailed orientated with strong focus on accuracy and thoroughness with excellent organizational skills, and time management. 

• Committed to staying updated on the latest industry trends, regulations, and best practices in information security and compliance. 

Preferred

• Experience working in industries with stringent compliance requirements (e.g. finance, healthcare, technology). 

• Experience with external customers regarding their compliance assessments and controls 

• Experience working with compliance frameworks (e.g. ISO/IEC 27001, SSAE 18, GDPR) 

• Experience engaging with technical teams to understand answers to technical questions. 

• Experience working hands-on with multi-functional teams in assessing processes, risks and controls 

• Understanding of security controls, risk management and audit processes.  

Our Promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs. 

What we value is at the CORE of how we succeed:

·       Collaboration: Working together to achieve our best

·       Outcomes: Drive Success in every engagement

·       Respect: A collective feeling of inclusion and belonging

·       Excellence: Continuously raising the bar

Benefits

• Healthcare cover through the VHI 

• Company pension contribution  

• Life assurance/ Income protection 

• 23 days annual leave 

• 3 company days 

• Annual bonus opportunity 

• Work From Home set-up allowance 

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management 

• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more 

• Buddy system for all new starters 

• Collaborative working environment 

• Extensive training programs, classroom and online, through ‘Fenergo University’ 

• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies 

• Defined training and role tracking to allow you see and assess your own career development and progress. 

• Active sports and social club 

• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area