Europe Sales Support Executive (French or Spanish speaking)

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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com

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At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence.  With Trend Micro, you drive your own development.  You are recognised for your passion to succeed, and can be the best part of yourself here.

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Reporting to the Commercial Centre of Excellence Manager.

The objective of this role is to deliver an excellent standard of Sales Support for both channel, AWS and xSP business. With this role you will be part of the European Commercial Centre of Excellence (CCE) Team and required to collaborate with all areas of the business working closely with the Field Sales teams, Marketing and Channel Partners. This role requires candidates to be highly motivated with excellent Communication and organisational skills. 

Duties & Responsibilities

• Able to demonstrates a welcoming and open demeanor and maintain a friendly and supportive attitude, encouraging collaboration and open communication across all levels of the organization

• Capable of effectively managing a high volume of Tier 1 clients in a demanding and high-profile region, ensuring top-tier service delivery, responsiveness, and attention to detail. Able to handle complex, urgent and critical situations with professionalism and efficiency, maintaining strong relationship with the BU.

• Demonstrates strong teamwork skills, with an ability to collaborate effectively across diverse teams and departments. Values collective success over individual achievements, contributing positively to group dynamics and fostering a cooperative work environment. Able to communicate openly, share knowledge, and support colleagues to achieve common goals.

• Exhibits a methodical and organized approach to tasks, ensuring that work is completed efficiently and accurately. Demonstrates strong attention to detail and the ability to prioritize effectively, maintaining clear and structured processes to manage multiple responsibilities.

• Maintains an open and transparent communication style, encouraging dialogue and open to feedback at all levels. Demonstrates the ability to clearly express ideas, actively listen to others, and foster an environment where open communication is valued.

• Exhibits a strong sense of pride and commitment to delivering high-quality work. Consistently strives for excellence, taking ownership of tasks and responsibilities to ensure that outcomes meet or exceed expectations.

• Actively participates in social events and team activities to build strong relationships within the Business Unit (BU). Understands the importance of engaging with colleagues outside of formal work settings to foster a sense of camaraderie and collaboration. This engagement is crucial for creating a cohesive team environment, enhancing communication, and building trust, all of which contribute to the overall success and culture of the organization.

• Assist the sales team achieve their revenue number by advising them on quote structures, providing pricing and discounting advice and assisting with some operational admin tasks.

• Communicating and advising sellers on pricing, applicable systems, processes, and procedures.

• Initiate regular update meetings/conference calls with Sales teams with the purpose of keeping them informed of activities, performance, and general feedback.

• Become familiar with all in-house systems which support the business and to continue to keep up to date with any new developments. 

You are

• Motivated to drive and achieve all key objectives of the role.

• Keen to learn new ways of doing things

• Able to assist with streamlining continuous improvements to existing processes and procedures.

• Able to take ownership of and drive revenue opportunities 

• Able to evolve the role according to business needs, adding value to the existing role. 

You have

• Fluent written and spoken English, with French or Spanish.

• Business or other relevant 3rd level qualification desirable

• Minimum of 2 years previous experience in a similar Sales/Customer support role

• Good understanding and knowledge of the dynamics of a sales organisation

• Proficiency in MS Word, Excel, Windows

• Strong communication, interpersonal and problem-solving skills 

• Excellent administration, organisational, analytical and time management skills

• An ability to multi-task and prioritise 

• Ability to work on own initiative and under pressure

• Previous experience in the cyber security industry desired

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At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. We like to have fun while taking our culture seriously. We are an equal opportunity employer and are committed to this regardless of race, colour, religion, sex, nationality, age, citizenship, sexual orientation, marital status, gender identity or veteran status. We do not allow discrimination or harassment of any kind.