Salesforce System Administrator III

Intelligent. Dynamic. Resilient. 

Everfox, formerly Forcepoint Federal, has been defending the world’s most critical data and networks against the most complex cyber threats imaginable for more than 25 years. As trailblazers in defense-grade, high assurance cyber security, we have been leading the way in developing and delivering innovative cyber security technology. We protect data wherever it resides. Our unwavering dedication and commitment to our customers and the critical missions they serve are what set us apart. We are dynamic, vigilant, and proactive in everything we do. Our suite of cross domain, threat protection and insider risk solutions empower governments and enterprise organizations to use data safely - where and however their people need it. At Everfox, we innovate, we invest, we achieve. We protect what matters most to our customers. And we offer protection like no other. We do all of this so our customers can focus on what matters most… their mission.

Job Title: Salesforce System Administrator III - Certinia

Location: Remote, USA

We seek an experienced Salesforce Administrator with a deep knowledge of Certinia PSA to optimize our Certinia experience and ensure our PSA teams have the tools they need to succeed.  We are growing fast and we are looking for someone excited to administer our Salesforce and Certinia instance and help with its launch, drive and implement processes within the tool, and provide recommendations.  This position is integral to Everfox’s digital transformation, providing a great opportunity to play a role in the company’s successful growth journey.

Responsibilities:

• Serve as one of the system administrators for Everfox’s Salesforce environment
• Function as the subject matter expert on Certinia, solving critical system issues and exploring new capabilities to meet business needs
• Manage the configuration, support, maintenance and improvement of Certinia
• Administer and configure Salesforce/Certinia to support business workflows, product configurations, pricing models, and complex approval workflows
• Customize Certinia to fit business needs, working with our PS teams to gather requirements and implement solutions based on those needs
• Participate in the scoping, evaluation, and implementation of Certinia related projects and enhancements
• Implement best practices for Certinia on new requirements and bring existing functionality up to these standards
• Stay informed on Certinia best practices and continuously look for ways to optimize the Everfox instance
• Partner with cross-functional teams to identify areas for process improvement and implement solutions
• Develop and maintain documentation for Certinia, including standard operating procedures, training materials, and process diagrams

Required Skills and Qualifications:

• 4+ years of experience as a Salesforce Administrator
• 4+ years working with Financial Force/Certinia
• Salesforce Admin (ADM201) certified (ADM211 is a plus but not required)
• Knowledge of Salesforce features and functionality, including Sales Cloud, Experience Cloud,  Shield, and CPQ
• Highly motivated self-starter with a collaborative, team & growth-oriented mindset
• Possess the ability to build effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
• Aware of Salesforce Development concepts and tasks (Apex Classes and Triggers, Javascript, VisualForce, Web Service calls, etc.)
• Understanding of XML, SQL, and enterprise application integration
• Ability to assess the impact of new requirements on Certinia and all upstream and downstream applications, systems, and processes
• You possess strong analytical skills with the ability to solve complex problems and design effective solutions
• Exceptional oral and written communication skills with the ability to conduct presentations to large groups
• BA/BS Degree in Computer Science, Information Technology, Electrical/Electronic Engineering, or equivalent

A reasonable estimate of the base salary range for this role is:

The actual salary offered may vary within the range based on a candidates' unique experience, locale, and business needs. In addition to a base salary and bonus plans, Everfox offers a generous benefits package including flexible PTO, a 401k match, and contribution to healthcare coverages. Our talent acquisition team will provide specific information regarding bonus eligibility and benefits offerings.

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Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Everfox is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.

The policy of Everfox is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to g2hr@forcepointgov.com 

Everfox is a Federal Contractor. Certain positions with Everfox require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Applicants must have the right to work in the location to which you have applied.