Manager, Security Operations

About us

At Udemy, we’re on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.

This hybrid position requires two days per week in our Dublin office. 

About us 

At Udemy, security is at the core of everything we do. We are a fast-growing, cloud-native organization, and we’re looking for a Manager of Security Operations to lead a global team of SecOps engineers. This leader will play a critical role in ensuring that our security operations are robust, responsive, and capable of handling the challenges of a 24x7x365 environment. If you’re passionate about building world-class security teams and processes, and you thrive in a cloud-native, innovative environment, we want to hear from you.

About this role 

The Manager of Security Operations will be responsible for hiring, developing, and overseeing a global team of security operations engineers. You will ensure seamless 24x7x365 coverage of all global security incidents, working closely with managed service providers for tier 1 support. This role requires a strong leader who can effectively interface with product engineering teams, particularly in a fully cloud-native (AWS) environment. You will also be responsible for partnering across engineering and IT to standardize and scale incident management processes and tooling, while leveraging advanced automation, SOAR platforms, and AI-driven solutions to enhance the team's capabilities.

What you'll be doing

• Team Leadership: Hire, manage, and mentor a global team of SecOps engineers, ensuring they are equipped to provide 24x7x365 coverage for security incidents.
• Incident Management: Oversee the monitoring, detection, and response to all security incidents globally, ensuring that incidents are handled efficiently and effectively.
• Cloud-Native Security: Ensure that security operations are optimized for a fully cloud-native (AWS) environment, including monitoring, incident response, and remediation.
• Cross-Functional Collaboration: Partner with product engineering and IT teams to ensure that incident management processes and tooling are uniform, scalable, and aligned across all workstreams.
• Tooling & Automation: Implement and optimize advanced security operations tooling, including SOAR platforms, to automate routine tasks and scale response efforts.
• AI & LLM Integration: Explore and integrate AI and Large Language Model (LLM) agents to extend the team's coverage, enhance alert management, and improve the scalability of security operations.
• Service Provider Management: Coordinate with managed service providers to ensure they are delivering effective tier 1 support, and collaborate with them to improve service levels.
• Process Improvement: Continuously evaluate and improve incident management processes, focusing on scalability, efficiency, and alignment with industry best practices.
• Reporting & Metrics: Develop and maintain KPIs to measure the effectiveness of security operations, and regularly report on the team's performance to senior leadership.
• Compliance & Audits: Ensure that security operations comply with relevant regulatory requirements and are prepared for audits.

What you’ll have

• Experience: 5+ years of experience in security operations, with at least 2 years in a management role overseeing a globally-distributed team.
• Cloud Expertise: Strong familiarity with security operations in cloud-native (AWS) environments, including monitoring, incident response, and automation.
• Technical Skills: Proficiency in security operations tooling, including SIEM, SOAR, and familiarity with AI and LLM technologies.
• Leadership: Proven ability to hire, lead, and develop high-performing, globally distributed teams.
• Collaboration: Strong interpersonal skills and the ability to partner effectively with engineering, IT, and external managed service providers (MSPs).
• Incident Response: Deep understanding of incident management processes and best practices, with experience standardizing both processes and tooling across diverse environments.
• Innovation: A forward-thinking mindset with a passion for leveraging advanced technologies to enhance and automate security operations.

Preferred Qualifications:

• Experience with containerized environments and microservices architectures.
• Knowledge of regulatory requirements related to security operations in multiple regions.
• Experience integrating AI/ML into security operations workflows.

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland:

• Core Benefits: Comprehensive medical, dental, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 7% employer matching Defined Contribution Master Trust

• Charitable Giving: Corporate charitable match for eligible nonprofits and charities

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our Dublin location

Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally. We have a fantastic central Dublin location with a brand new building, purpose-built for us. We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy. 

We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture. With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving. 

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