Senior Manager, DevSecMLOps Engineering

Alto Pharmacy is a full-service, digitally-powered pharmacy that makes it simple to live your healthiest life by providing an easier, more supportive and more affordable pharmacy experience. We’re redefining what a pharmacy can do, with fast and reliable prescription delivery, tools like treatment reminders and medication bundling, direct access to care specialists, and support with insurance and cost savings. By focusing on the person behind the prescription, our model boosts adherence, improves health outcomes, and keeps our customers returning month after month. Learn more at www.alto.com.

At Alto, we are disrupting the Pharmacy industry with technology. We put patients at the center of technology solutions and work with partners to deliver technology-first solutions. As the Senior Manager, Engineering [DevSecMLOps], you will play a critical role in driving the development and scaling of our DevSecMLOps practices. We believe that DevSecMLOps Engineers are force multipliers and have a disproportionate positive impact on the broader Technology (Engineering, Data, and ML) organization. You will lead a high-performing team, ensuring that our services are reliable, scalable, secure, and optimized for performance. Your strategic vision will guide the team in building and maintaining loosely coupled services and low-latency data stores, essential for our fast-paced, high-growth environment.

Key Responsibilities:

• Leadership & Strategy:
• Lead and manage a team of engineers focused on DevSecMLOps, providing mentorship, guidance, and career development opportunities.
• Develop and execute a strategic vision for DevSecMLOps that aligns with the company’s goals and drives innovation in Engineering Excellence.
• Scale and optimize engineering processes, ensuring the delivery of secure, scalable, high volume, and high-performance services.
• Lead the newly formed MLOps function with an opinionated PoV on what greatness looks like and guide the team implement the vision. 
• Technical Excellence:
• Provide operational, infrastructural, and scale guidance to the architecture and implementation of loosely coupled services with low-latency and high volume data stores.
• Create a roadmap for and drive operational excellence with right sized monitoring,  instrumentation guidance, and tooling for a self-service Engineering organization.
• Implement best practices in software engineering for performant, reliable, and cost optimized systems.
• Collaborate with cross-functional teams to integrate DevSecMLOps practices into the software development life cycle.
• Innovation, Stakeholder management, and Change Management:
• Drive greatness in DevSecMLOps processes, tools, and practices towards Engineering Excellence.
• Lead change management efforts to influence successful adoption of new technologies and mechanisms.
• Stay aware of emerging technologies, identify opportunities, drive PoCs  to enhance our technology stack.
• Understand the why behind the company strategy, and build DevSecMLOps practices that enrich and uplevel the entire technology  organization.

Minimum Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree preferred.
• 15+ years of experience in DevSecMLOps and SRE in building and scaling high volume, high throughput systems with loosely coupled services and low-latency data stores.
• Proven track record of at least 10 years in leadership roles, managing and scaling DevSecMLOps and SRE organizations.
• Proven track record of right sized telemetry, observability, and monitoring of services with clear SLI, SLO, and SLAs.
• Experience in a fast-paced environment in a high-growth technology or technology-enabled company.
• Strategic thinker with a passion for innovation and the ability to lead change in a dynamic environment.
• Excellent communication and collaboration skills, with the ability to work effectively across teams and departments.

Preferred Requirements:

• Deep understanding of best practices for managing a reliable and secure Kubernetes cluster.
• Experience in building infrastructure and tools for service-oriented architectures.
• Proven track record of improving developer experience across teams.
• Knowledge of security tools and technologies, such as firewalls, IDS/IPS, and endpoint protection.
• Familiarity with healthcare-specific or highly regulated security challenges and compliance requirements.
• Experience with developer tools for A/B testing, blue/green deployments, and cohort separation.
• Proficiency in developer productivity tools.
• Experience with MLOperations that accelerate the productization, monitoring of model deterioration, and reporting.

Additional Physical Job Requirements

• Reading English, comprehending, and following simple oral and written instructions. 
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.  Assessing the accuracy, neatness and thoroughness of the work assigned.
• Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. 
• Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. 
• Frequent repeating motions required to operate a computer or phone that may include the wrists, hands and/or fingers.
• Environmental Conditions: occasional exposure to low temperatures or high temperatures, outdoor elements such as precipitation and wind, and noisy environments.
• Physical Activities: 
• Occasionally ascending or descending stairs, ramps and the like.
• Moving about to accomplish tasks and/or moving from one worksite to another. 
• Adjusting or moving objects up to 20 pounds in all directions. 
• Operating motor vehicles.
• Occasional sedentary work that primarily involves sitting/standing/driving/flying

Salary and Benefits

Salary Range: $180,000 - 225,000

Commission Eligible: No

Equity Eligible: Yes

Travel: Yes - Required up to 15% of the time . Engineering on/off sites.

Location Requirement: Employment at Alto is limited to individuals residing in the following states: California, Connecticut, Colorado, Florida, Nevada, Illinois, New York, Kansas, Texas, Maryland, Washington (WA), Missouri, New Jersey, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Wisconsin.

Employment Requirement: Applicants must be authorized to work for any employer in the U.S.  At this time, Alto is unable to sponsor or take over sponsorship of an employment Visa.

Benefits: Full-time: Medical, Dental, Vision, 401(k), Group Life, AD&D, Employer paid STD/LTD, generous PTO and parental leave.  

Application deadline: September 31, 2024

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Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.