Sr. Manager, Identity and Access Management

Why you’ll love working here:

• high-performance, people-focused culture

• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves

• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth

• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security

• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)

• optional post-retirement health and dental benefits subsidized at 50%

• yoga classes, meditation workshops, nutritional consultations, and wellness seminars

• access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees

• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Job Summary:

The Senior Manager of Identity and Access Management (IAM) is responsible for shaping and executing the strategy, implementation, and ongoing management of IAM solutions across the organization. This role is directly involved in the strategic direction for IAM at HOOPP and requires in-depth knowledge of Identity concepts and systems, and a proven ability to solve complex technical challenges. The Senior Manager will guide the IAM team in delivering innovative solutions and ensuring these systems are operating effectively post-implementation. They will play a crucial role in aligning strategy, executing and delivering strategic goals, driving security compliance and fostering a collaboration across the organization. This role is fundamental to the operations and effectiveness of our corporate strategies and, our ability to support the technology needs of our business partners to effectively ensure that IT supported business functions operate as expected. This role will also manage and mentor team members.

What you will do:

Agile Scrum Practices and Collaboration: 

Actively participates in Agile Scrum practices including daily standups, backlog refinement, planning, and sprint retrospectives. 

• Utilize agile methodologies to manage and prioritize incoming work, both project and operational, including resource forecasting 

• Creates a safe, supportive, and participatory environment that fosters ongoing mutual respect among team members. 

Technical and Operational Support:

• Oversee the design, implementation and management of IAM solutions, including identity governance, access management, and privileged access management. 

• Collaborate with IT and business stakeholders to understand requirements and integrate IAM controls into business processes. 

• Ensure IAM systems are compliant with relevant laws, regulations, policies, and standards. 

• Monitor and report on IAM metrics and performance to senior management providing insights and recommendations of improvements. 

• Lead IAM-related projects, including system upgrades and new implementations, in a hands-on capacity 

Leadership and Strategic Vision:

• Accountable for shaping and executing the strategy, implementation, and ongoing management of IAM solutions across the organization.

• Develop, execute and continuously refine the IAM strategy and roadmap in alignment with organizational objectives and industry best practices. 

• Lead and mentor the IAM team, including hiring, training, and performance management. 

• Lead the IAM team in delivering innovative solutions and ensuring these systems are operating effectively post-implementation. They will play a crucial role in aligning strategy, executing and delivering strategic goals, driving security compliance and fostering a collaboration across the organization

• Collaborate with leadership, business, and departmental teams to support operations and deliver projects and services. 

• Introduce strategic ideas and foster big picture thinking within the team, assisting in goal setting, establishing benchmarks, and ensuring compliance. 

• Guide teams through large, ambiguous, and intricate projects, offering innovative solutions with minimal supervision.

• Effectively communicate complex concepts, encourage diverse perspectives, and facilitate informed decision-making within the team. 

Our Technology Stack:

• Expertise in IAM Technologies: Deep knowledge of Identity Governance and Administration (IGA) tools (e.g., SailPoint, Oracle Identity Governance), Access Management solutions (e.g., Okta, Ping Identity), and Privileged Access Management (PAM) systems (e.g., CyberArk, BeyondTrust). 

• Proficiency in Security Standards and Protocols: Strong understanding of authentication protocols like SAML, OAuth, and OpenID Connect, along with experience implementing federated identity management and encryption techniques. 

• Experience with Cloud IAM Solutions: Familiarity with cloud-based IAM services across platforms such as AWS IAM, Azure AD, and Google Cloud IAM, including managing IAM in multi-cloud and hybrid environments. 

• Competence in Agile, Automation, and DevOps: Experience integrating IAM solutions within CI/CD pipelines, using Infrastructure as Code (IaC) tools like Terraform or Ansible, and automating IAM tasks through scripting languages like PowerShell or Python. 

What you bring: ​

• Diploma or Bachelor’s Degree in information technology, Computer Science, or related field. 
• Minimum of 7 years of experience in IAM,
• Minimum of 3 years in a leadership role leading, managing and delivering highly complex initiatives that require an in-depth knowledge across multiple technical areas.
• One or more relevant IAM certifications (e.g., CISSP, CIAM, CISM) are preferred.
• Deep understanding of IAM technologies and standards (e.g., SAML, OAuth, OpenID Connect). 
• Proven experience with cloud-based IAM solutions and services. 
• Experience leading  multiple projects simultaneously in an agile framework 
• Strong interpersonal and communication skills, capable of taking end-to-end ownership.  
• Innovative, motivated, and a quick thinker.  
• Collaborative team player adept at building relationships.  
• Ability to thrive under pressure and adapt to changing business needs.  
• Passionate about driving growth and supporting business objectives through technical excellence.