Head of Cyber Programme Governance

Head of Cyber Programme Governance

Manchester / Hybrid

Do you thrive on leading complex Global Managed Services programmes and have a passion for driving operational excellence through building strong relationships with stakeholders?

Look no further!

At NCC Group, our mission is to make the world safer and more secure. As a trusted global provider of cybersecurity services, we work with businesses around the world to protect their critical assets.

Join us as the Head of Cyber Programme Governance, a key role within our Customer Success unit, where you’ll be at the forefront of our efforts to enhance operational governance, strategic alignment, and service delivery excellence.

Key responsibilities:

- Lead the development and implementation of an effective programme governance function across multiple delivery teams.

- Act as a Delivery Ambassador, fostering strong relationships with senior client stakeholders and positioning yourself as a trusted security authority.

- Coordinate and lead our customer contact strategy, ensuring seamless service delivery across all lines.

- Collaborate globally with cross-functional teams to drive positive business outcomes and continuous improvement.

- Oversee critical programmes, managing risks and issues while ensuring alignment with NCC Group's high standards.

- Establish and maintain a governance framework to monitor the delivery health of critical customer engagements.

- Support the sales team in fostering client loyalty and developing new business opportunities.

- Lead and inspire teams, cultivating a culture of excellence and continuous improvement.

What we’re looking for:

- Solid experience leading global managed programmes and services for blue-chip companies.

-Cybersecurity background is desired.

- Exceptional verbal and written communication, organisation, and people management skills.

- Proven ability to collaborate across geographical regions and multiple layers of responsibility.

- Strong analytical skills with the ability to translate data into actionable insights.

- Demonstrable experience in building and maintaining relationships with internal and external stakeholders.

- Proactive problem-solver with the ability to thrive under pressure and drive successful outcomes.

- Expertise in creating frameworks, processes, and systems that efficiently reach organisational goals.

- Commitment to continual service improvement and fostering a positive work environment.

What do we offer in return?

⏰Flexible working

💸 Financial & Investment

• Pension
• Life Assurance
• Share Save Scheme
• Maternity & Paternity leave

🙋🏾Community & Volunteering Programmes

⚡ Green Car Scheme

🚴 Cycle Scheme

🏥 Healthcare Cover

🧑🏻‍🤝‍🧑🏻 Employee Referral Program

🧘🏻 Lifestyle & Wellness Programmes

🎓 Learning & Development

Why join NCC Group?

Our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients, to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries, delving into securing new products, and emerging technologies, as well as solving complex security problems.

If you relate to our mission and want to work with some of the most interesting clients in the UK - and beyond – don’t wait any longer and click Apply now.

The not so small print:

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email global.ta@nccgroup.com. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.