Senior Staff Information Security Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.     

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.     

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.     

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

 
What you get to do in this role: 
 
ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics.  

Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.  

You will be a member of the AMS team of the Office of the CISO in English and Spanish-speaking countries. As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in pre and post-sales endeavors.  

You will expertly navigate questionnaires, review contracts, and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external. 

As a leader in security conversations, you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be vital in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation.  

Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.  
 

 
Key Responsibilities: 

• Lead multifaceted security conversations 

• Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts 

• Respond to prospect and customer questions related to security 

• Conduct security calls with customers  

• Respond to security questionnaires 

• Present and evangelize on cloud adoption & assurance 

• Contribute to the overall messaging and positioning of the Security Office 

• Coordinate and manage end-to-end customer cloud security experience 

• Active participation in Security Industry forums, communities, and standards organizations 

• Participation in discussions & presentations with Partners and Customers 

• Investigate and understand cloud threats 

• Escalation point for Security Incidents & investigations 

• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post-mortems to ensure problems are appropriately remediated 

• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer) 

• Lead cross-functional teams to accomplish your goals 

• Contribute to contract negotiations related to security terms 

Qualifications

Requirements: 

• Canadian Citizenship is required 

• Minimum 10+ years experience in IT & 5 years in Cloud Security 

• Excellent communication and presentation skills (i.e., strong interpersonal and customer-facing skills) 

• Experience with Cloud Operations (either as a customer or provider) is required. 

• Expertise in enterprise cyber defense techniques  

• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent 

• A general understanding of ITIL and ITSM 

• Hands-on Security Incident Handling and remediation experience a plus. 

• Expert knowledge of Internet security protocols and technologies 

• Understanding of the sales life cycle 

• Expertise in Threat analysis and enterprise cyber defense techniques 

• Deep understanding of Security Operations 

• Ability to articulate complex issues to executives and customers 

• Strong interpersonal skills 

• Self-motivated and driven; ability to perform and excel with little supervision 

• Able to serve as an authoritative source on security 

• Excellent collaborator and teammate 

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Additional Information

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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