Senior Baltic SOC Engineer (for fixed period ~1.5 years)

Baltic Shared Services Center of Baltic Service Operations Center (Baltic SOC) departament is looking for a Senior Baltic SOC Engineer (for fixed period ~1.5 years) to join!  

What we offer in return:

• high-quality health insurance and all social guarantees from the first working day;
• paid mobile communications and home internet from the first working day and after 6 months - special discounts for family members as well;
• the possibility to use flexible starting and ending time of the working day, depending on the specifics of the work;
• addition holidays for children;
• quarterly, yearly and "bring a friend" bonus;
• possibility to work in a hybrid model (remote/on-site);
• in cooperation with IKEA - opportunity to improve the remote workplace at home;
• regular courses and trainings;
• free parking and closed bicycle storage near the office;
• employee discounts for goods in Tele2 client centers and a special points system;
• Go3 Television with a special employee discount;
• delicious office coffee, tea and milkshakes, Tuesdays with fruits and Fridays with sweets;
• specially prepared gifts on Christmas;
• opportunity to train and develop your professional muscles in an international environment within a value-based company culture;
• get to know your colleagues better by participating in company and your department's team building events;
• job in the first wellness office in Latvia with all that's necessary for a productive work.

  
This role is meant for You if You have:

• university degree in Telecommunications, IT or related;
• knowledge of Telecommunications services and maintenance;
• previous experience in shift lead role or team management;
• clear and concise written and verbal English communication skills;
• high sense of responsibility, great communication, and organizational skills;
• a driven and motivated individual, interested in self-development and working in a highly skilled team.

 
Your main tasks will be:

• to perform BSOC engineer duties;
• to control SPOC for escalation (CEO, CTO, etc.);
• to be accountable for BSOC service delivery KPI's within the shift;
• to be accountable for BSOC mailbox and ITSM group;
• to be accountable for a load of each person within the shift;
• to be responsible for load balance of teams within the shift;
• to be responsible for BSOC facility stuff (environment, workstations, etc.);
• to be accountable for shift change within the shift;
• to be accountable for working climate within shift - conflict handling within the shift;
• to do post-mortem reporting;
• to coordinate major incident;
• to be responsible for emergency situation management & coordination;
• BSOC management representation in a shift;
• to mentor/assistance/support within shift;
• to be responsible for a load of each person within the area of responsibilities, new service onboarding and onboarding of new technologies & tasks from support groups.

Salary: from 1900 EUR (gross)  

If you find this offer interesting, then apply! To apply for the vacancy, please fill in the application form by clicking - apply now. 

N.B. Thank you for your response and please note that we will contact candidates who will be directed for second recruiting round. We guarantee confidentiality.
 
Due to the fact that the vacancy involves work with critical infrastructure, in compliance with the requirements of regulatory enactments and in accordance with the procedures specified therein, candidate's compliance check may be performed before signing of the employment contract. Compliance check may include processing of candidate’s personal data and sharing candidate’s information with the respective governmental authority for checking the candidate’s criminal records and ability to work with restricted or classified information. More information in the Tele2 Privacy Policy, which is available at Tele2 customer service centers and https://www.tele2.lv/tele2-privatuma-politika/.