Sr. Technical Support - Cloud Expert

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

***Candidate must reside in Costa Rica***

What are we looking for?

SentinelOne is a leader in innovative cloud solutions, providing a range of services that empower businesses to operate efficiently and securely in the digital landscape. We are committed to delivering top-tier technical support to our clients, ensuring their cloud environments are optimized, secure, and resilient.

What will you do?

• Provide phone/email/chat-based customer support to our growing customer base
  
• Document case activities and interactions with clear and concise information
  
• Work closely with our researches and development teams to determine root cause and possible solutions
  
• Contribute to our knowledge base by creating solution articles, how-to guides and videos

What skills and knowledge should you bring?

• Minimum of 5 years in cloud providers and cybersecurity, preferably endpoint security platforms and tooling
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Relevant certifications (e.g., Certified Kubernetes Administrator, Certified Cloud Security Professional, CompTIA Security+, CISSP) are advantageous
  
  Expertise
• Mastery in Cloud Platforms, Kubernetes, and "shift left" security technologies
• Deep understanding and hands-on experience with cloud-native architectures, Kubernetes, container security, and related technologies
• Subject matter expertise in cloud and cybersecurity
  
  Technical Skills
• Linux-based OSes
• Cloud-Native Application Protection Platforms (CNAPP), including Cloud Security Posture Management (CSPM) and Cloud Workload Protection Platforms (CWPP)
• Private and Public Cloud Services (e.g., AWS, Azure, Google Cloud)
• Infrastructure management using AWS, GCP, Azure, Docker, Kubernetes
• Cloud Automation tools such as Terraform, CloudFormation, Configuration Management
• Build Systems: GitHub Actions, GitLab Pipelines, BitBucket Pipelines
• Scripting proficiency in shell scripting, Python, PowerShell, Bash
• Strong troubleshooting skills with the ability to resolve complex technical issues independently and collaboratively

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Health Benefits 
• Industry leading gender-neutral parental leave
• Paid Personal Time Off (PTO)
• Paid Company Holidays
• Paid Sick Time
• Employee assistance program
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.